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Client Services Manager Care Home
4 months ago
Client Services Manager Gloucester, Stroud and Cheltenham
Permanent, full time (37.Salary £26,164 per year and great benefits including Health Cash Plan
Join us as our Client Services Manager and lead our Supported Housing Night Concierge Team to deliver person centred housing related support and make it a Great Place to Work for our colleagues Youll manage our services which house customers experiencing homelessness in our temporary accommodation in Gloucester, Stroud and Cheltenham. Our client group is the Young Peoples Services and the Adult Services. Typical day as a Client Service Manager
Leading our team of support workers and coordinators, youll help us deliver our person centred, efficient, quality housing support services to our customers aligned to our contracts.
Youll coach your team and manage individual and team performance.
Youll be a Safeguarding lead for the team and oversee the health and safety checks and risk assessments are completed and recorded.
Youll promote the service, ensuring that its visible and accessible to referring agencies and self-referring customers and promote our brand in the community.
Youll ensure the quality of the service evidenced by KPIs and customer satisfaction surveys, and empowering customers and colleagues alike
Fancy going home each day knowing that you have helped change our customers lives for the better? Experience of delivering support in a housing or care environment
The great news is that well pay your mileage
Youll join our Senior Client Service Manager Michelle White and our supported Housing team, were super passionate about what we do Were really proud of The Supported Housing Services, providing housing support to young people, and to our customers within the adult services in Gloucestershire. Flexible night working hours (or were open to agreeing a work pattern with you)
Although youll work nights and at times lone work, we do get together regularly in the daytime for training and team meetings.
Able to use technology to add customer notes, and to support your staff.
Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. 34 days leave (including bank hols and a me day to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too
~ Health cash plan saving you from £1140 per annum. Well cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
~ Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? There are a number of tools and support available to help you when you need them.
~ Explore ourbenefits in detail on our website.
Click APPLY NOW to see our Client Services Manager job description, find out about?us and for help to apply. Finally, do let us know if theres anything we can do, to help you shine in our process by making reasonable adjustments at
