Service Desk Analyst

1 month ago

Chester Cheshire, United Kingdom Atrium UK Full time €19

Service Desk Analyst - German Speaking - 12 months

New opening for a Service Desk Analyst with our award winning Pharmaceutical client in Cheshire. They are expanding their team and have an opportunity for someone to provide 1st line support to the rest of the business.

Initially this will be a 12 month contract and will include 25 days holiday plus bank holidays. The hourly rate available is £19/hour. Hybrid working will be available, with the offices located in Chester (hybrid working).

As a member of the Service Desk, you will be responsible for handling the initial client contact via telephone, email, chat, or portal and providing technical/application support to employees all across the globe

Role Requirements:

• Accept incoming calls, chats, tickets, redirect calls/tickets, if necessary, to appropriate support groups for resolution while setting End User expectations during the initial interaction.

• Create tickets and document all activities in the ticket system (ServiceNow)

• Perform troubleshooting to resolve or escalate to the appropriate Tier 2 teams..

• Provide follow-up and status update inquiries to End Users on your open ticket queue and ensure every effort is made to meet SLA’s..

• Assist with Quality record reviews as needed.

• Participate in application testing, upgrades and deployment, and internal Service Desk projects as needed.

Skills required

• Native German, or almost native, required (another language such as Spanish, Italian or French is advantageous). Good command of English

• Excellent Customer service skills.

• Demonstrate ability to troubleshoot and research IT and application issues.

• Ability to explain technical information to End Users with effective verbal and written communication.

• Be able to set priorities and handle multiple tasks. Ability to determine the priority of a problem and act accordingly.

• Adhere to Service Desk processes and procedures.

• Present a positive, effective, and flexible contribution to achieving team targets and objectives.

• Highly effective Team player: (Openly and willingly shares ideas, knowledge, and expertise. Communicates constructively. Willingness to learn new skills and be open to consider different ideas and alternatives).

• Drive quality, process improvement and innovation to optimize service delivery.

Expectations include an ability to build rapport and develop good working relationships within the team, End Users, and other regional Service Desk teams.

Ideally you will be familiar working within an ITIL framework and be proficient using the Microsoft Office suite. Experience with ServiceNow will also be highly beneficial, although not essential.

If you are fluent in German and have prior experience providing 1st line support or working on a Service Desk. Please send a copy of your CV via the link below without delay

  • Service Desk Analyst

    4 weeks ago

    Chester, Cheshire, United Kingdom Adecco Full time

    Job Title: Service Desk Analyst - German Speaking Location: Chester Remuneration: Competitive salary Contract Details: Rolling 12 months Working Pattern: Full Time Are you a fluent German speaker with a passion for providing exceptional customer service? Our client, a global organisation, is seeking a Service Desk Analyst to join their dynamic...

  • Service Desk Analyst

    4 weeks ago

    Chester, Cheshire, United Kingdom Adecco Full time

    Job Title: Service Desk Analyst - German Speaking Location: Chester Remuneration: Competitive salary Contract Details: Rolling 12 months Working Pattern: Full Time Are you a fluent German speaker with a passion for providing exceptional customer service? Our client, a global organisation, is seeking a Service Desk Analyst to join their dynamic...

  • IT Service Desk Analyst

    2 days ago

    Cheshire, United Kingdom Hays Specialist Recruitment Limited Full time

    IT Service Desk Analysts - Global Healthcare Giant - Cheshire/Manchester or remote - £33,000 **Prestigious opportunity with a Global Healthcare Giant for a number of IT Service Desk Analysts. Dedicated to the Service Desk 3 days a week and 2 days deep diving technical issues, we have experienced a period of significant growth and are now lookingto expand...

  • Service Desk Analyst

    2 days ago

    Chester, United Kingdom Spring Technology Full time

    Location - 5 days onsite in Chester Business Park. Duration - 12 Months Rate - £250pd (inside ir35) My financial services client is seeking to hire a Service Desk Analyst to join our Global Service Desk in Chester. You will be responsible and accountable for carrying out day to day tasks of the IT Service Desk function - taking calls and chats, working...

  • Service Desk Analyst

    4 weeks ago

    Chester, United Kingdom Adecco Full time

    Job Description Job Title: Service Desk Analyst - German Speaking Location: Chester Remuneration: Competitive salary Contract Details: Rolling 12 months Working Pattern: Full Time Are you a fluent German speaker with a passion for providing exceptional customer service?Our client, a global organisation, is seeking a Service Desk Analyst to join their dynamic...

  • Service Desk Analyst

    3 days ago

    Cheshire, United Kingdom CK GROUP Full time

    CK Group are recruiting for a Service Desk Analyst to join a global pharmaceutical company, based in Chester on a contract basis for 12 months. **Salary**: Up to £17.14 per hour PAYE **Company**: Our client is the global leader in enabling pharma, biotech, and consumer health partners to optimize product development, launch, and full life-cycle supply for...

  • Service Desk Analyst

    4 weeks ago

    Chester, United Kingdom Adecco Full time

    Job DescriptionJob Title: Service Desk Analyst - German SpeakingLocation: ChesterRemuneration: Competitive salaryContract Details: Rolling 12 monthsWorking Pattern: Full TimeAre you a fluent German speaker with a passion for providing exceptional customer service? Our client, a global organisation, is seeking a Service Desk Analyst to join their dynamic team...

  • Service Desk Analyst

    1 month ago

    Chester, United Kingdom Adecco Full time

    Job Title: Service Desk Analyst - German Speaking Location: Chester Remuneration: Competitive salary Contract Details: Rolling 12 months Working Pattern: Full Time Are you a fluent German speaker with a passion for providing exceptional customer service?Our client, a global organisation, is seeking a Service Desk Analyst to join their dynamic team in...

  • Service Desk Analyst X5

    1 day ago

    Chester, United Kingdom Pontoon Full time

    IT Customer Service - 1st line service Desk Analyst Chester 6-12 months contract I am currently recruiting for a Service Desk Analyst for a high-profile Financial Services based in Chester. This role is currently working from home with longer term plan to be hybrid, however the first 2 weeks you will be required in the office for training. Working hours are...

  • IT Support and Service Desk Operator

    4 weeks ago

    Chester, Cheshire, United Kingdom Adecco Full time

    Job Title: Service Desk Analyst - German Speaking Location: Chester Remuneration: Competitive salary Contract Details: Full Time Are you a fluent German speaker with a passion for providing exceptional customer service? Our client, a global organisation, is seeking a Service Desk Analyst to join their dynamic team in Chester. As a member of the...

  • IT Support and Service Desk Operator

    4 weeks ago

    Chester, Cheshire, United Kingdom Adecco Full time

    Job Title: Service Desk Analyst - German Speaking Location: Chester Remuneration: Competitive salary Contract Details: Full Time Are you a fluent German speaker with a passion for providing exceptional customer service? Our client, a global organisation, is seeking a Service Desk Analyst to join their dynamic team in Chester. As a member of the...

  • German Service Desk Analyst – Chester

    1 month ago

    Chester, United Kingdom Atrium Uk Full time

    German Service Desk Analyst – Chester Prestigious Chester based client requires an accomplished German Service Desk Analyst to support the German Speaking Global user base.The Service Desk supports employees via web channels, telephone and chat and also self service options.This role is inside IR35 and will pay £19 per hour.Fluency in English required as...

  • Service Desk Analyst

    1 month ago

    Chester, United Kingdom Adecco Full time

    Job Description Job Title: Service Desk Analyst - German Speaking Location: Chester Remuneration: Competitive salary Contract Details: Rolling 12 months Working Pattern: Full Time Are you a fluent German speaker with a passion for providing exceptional customer service? Our client, a global organisation, is seeking a Service Desk Analyst to join their...

  • Service Desk Analyst

    4 weeks ago

    Chester, United Kingdom Adecco Full time

    Job Title: Service Desk Analyst - German Speaking Location: Chester Remuneration: Competitive salary Contract Details: Rolling 12 months Working Pattern: Full Time Are you a fluent German speaker with a passion for providing exceptional customer service? Our client, a global organisation, is seeking a Service Desk Analyst to join their dynamic team in...

  • Service Desk Analyst

    1 month ago

    Chester, United Kingdom Adecco Full time

    Job Title: Service Desk Analyst - German SpeakingLocation: ChesterRemuneration: Competitive salaryContract Details: Rolling 12 monthsWorking Pattern: Full TimeAre you a fluent German speaker with a passion for providing exceptional customer service? Our client, a global organisation, is seeking a Service Desk Analyst to join their dynamic team in Chester.As...

  • Service Desk Analyst

    1 month ago

    Chester, United Kingdom Adecco Full time

    Job Title: Service Desk Analyst - German SpeakingLocation: ChesterRemuneration: Competitive salaryContract Details: Rolling 12 monthsWorking Pattern: Full TimeAre you a fluent German speaker with a passion for providing exceptional customer service? Our client, a global organisation, is seeking a Service Desk Analyst to join their dynamic team in Chester.As...

  • Service Desk Analyst

    1 month ago

    Chester, United Kingdom Adecco Full time

    Job Title: Service Desk Analyst - German SpeakingLocation: ChesterRemuneration: Competitive salaryContract Details: Rolling 12 monthsWorking Pattern: Full TimeAre you a fluent German speaker with a passion for providing exceptional customer service? Our client, a global organisation, is seeking a Service Desk Analyst to join their dynamic team in Chester.As...

  • Service Desk Analyst

    1 month ago

    Chester, United Kingdom Adecco Full time

    Job Title: Service Desk Analyst - German SpeakingLocation: ChesterRemuneration: Competitive salaryContract Details: Rolling 12 monthsWorking Pattern: Full TimeAre you a fluent German speaker with a passion for providing exceptional customer service? Our client, a global organisation, is seeking a Service Desk Analyst to join their dynamic team in Chester.As...

  • German Service Desk Analyst – Chester

    1 month ago

    Chester, United Kingdom Atrium UK Full time

    German Service Desk Analyst – ChesterPrestigious Chester based client requires an accomplished German Service Desk Analyst to support the German Speaking Global user base. The Service Desk supports employees via web channels, telephone and chat and also self service options. This role is inside IR35 and will pay £19 per hour. Fluency in English required...

  • German Service Desk Analyst – Chester

    1 month ago

    Chester, United Kingdom Atrium UK Full time

    German Service Desk Analyst – ChesterPrestigious Chester based client requires an accomplished German Service Desk Analyst to support the German Speaking Global user base. The Service Desk supports employees via web channels, telephone and chat and also self service options. This role is inside IR35 and will pay £19 per hour. Fluency in English required...