Account Manager: Medical Education
Found in: Jooble UK C2 - 2 weeks ago
Real Chemistry is a global health innovation company with offices across Europe and the US. We believe that the way to real, transformative change is through the uncommon combination of disciplines, technologies, and our greatest asset – our people. We are currently looking to add to our alchemic mix of more than 1,800 talented professionals. This is a great opportunity to join a dynamic, fast-growing global company committed to making the world a healthier place for all.
Job Summary:
Real Chemistry is looking for a Account Director join our growing team
Real Chemistry is looking for an Account Director to join our growing Integrated Client Services team You'll work primarily on Medical Education activity, but you'll also be able to challenge yourself to think about how you can bring to bear the creative capabilities from the advertising side of our business to help your clients to maximise the impact that their Med Ed activity has, driving effectiveness and outcomes for HCPs and Patients alike.
We focus on results and encourage all our staff to explore new and better ways to succeed in their roles. At the same time, we recognise the importance of a clear career structure and realistic expectations.
What you’ll do:
Client Work
Accountable for delivery of an entire programme of client work with SMT support
Responsible for ensuring that work is delivered to the highest standard and within timeframes and budgets agreed with the client
Be involved in strategic conversations with your client, set the strategy for the programme with minimal input from your Director, and ensure alignment with the strategy throughout
Maintain a knowledge of your clients’ business and the external factors which may impact upon it and react accordingly; have the flexibility to shift the direction of the programme responding to a changing landscape, providing counsel to the client
Maintain momentum on client business and seek solutions to barriers
Be fearless and flexible in your approach – leading and executing a project, regardless of prior experience (or lack of)
Regular, proactive client contact and coaching others to build/maintain a positive client relationship
Accountable for the client relationship
Facilitate client meetings/workshops
Growth and New Business
Lead the creds and new business process with support of the SMT; contribute to RFIs and new pitches
Lead on organic growth within existing accounts, selling-in new ideas and projects
Identify new business opportunities outside of existing accounts
Self-Development
Further develop your leadership style, instilling professional values and good working habits in your teams
Inspire, motivate and empower (beyond those you work with) when implementing the vision of the leadership team, protecting our culture
Line management responsibility (not only managing your linee, but also providing support re the management of their linee)
Proactively supervise and address team and linees’ performance coordinating with other account leads/COO as required
Ensure cross-learning and sharing of best practice between ADs
Responsible for own professional development
Involvement in interviewing and hiring AEs and AMs
Financial
Responsible for financial management of your client business and participation in the ISO financial processes
Reviewing timesheets at the end of month
Accurately forecast, proactively alerting SMT to any changes/potential slowing down of business
Tracking use of resource against available budget throughout the month and flagging any discrepancies with proposals to rectify them
Handling invoicing
Tracking receipt of client POs
Attend month end finance meetings
Ensure the profitability of your accounts and take steps to address any problems, e.g. minimising over-service, addressing scope creep and suggesting alternative uses for budgets
Sign-off on budgets under £20K; ensure budgets are reviewed with the client if the scope changes (before out of scope work is started) and agreements are in writing for budget amends
Responsible for requesting appropriate resource for your client business
Ensure financial management of the account is aligned with client contracts and POs are in place
Complete your timesheets accurately and on time
Submit your expenses claims and credit card claims accurately and on time
Business and Environment
Ad hoc involvement in the business planning process
Leadership of internal teams (i.e. compliance/socials/inspiration/etc.)
This position is a perfect fit for you if:
~Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an “I” – really speak to you.
~ You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We’re always evolving.
~ You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data.
~ You are highly organized self-starter, able to work independently and under tight deadlines.
What you should have:
Must have minimum of a bachelor's degree in a high science subject
Ability to work within and lead cross-functional teams internally (confidently liaise with and guide tech, creative and account teams) to deliver outstanding client work
Develop multi-faceted, multi-channel and multi-market strategies and campaigns to deliver against business objectives and strategic imperatives
Work with analyst teams to identify key client KPIs, develop measurement and learning plans that communicate program performance reveal opportunities to increase success
Experience in strategy development and execution of global programs, as well as local implementation
Ability to relay high science of clinical trials or products to audiences with different levels of knowledge
Ability to support and drive new business operations alone and as part of bigger team In-depth understanding of industry regulations in the UK and across Europe
Experience with annual planning, resourcing, and forecasting
Professional presence, performs with a sense of urgency and with a client service orientation
Has confidence to manage upward when required; able to connect with managers when deadlines will not be met or when issues are foreseeable
Excellent business communication ability including informal/formal presentation and writing skills; this includes confident public speaking both internally and externally with clients, vendors, and affiliates
Supervisory skills, with ability to lead and cultivate junior staff and effectively collaborate with subcontractors
Demonstrated growth and experience in management roles
Project management experience, demonstrated ability to meet deadlines, prioritize and manage detailed budgets
The position requires some international travel for client meetings and conferences (20 - 30 percent)
Real Chemistry offers a comprehensive benefit program and perks. Learn more about our great benefits and perks at:
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