Process Business Operations Lead

The Learning Process Operations Lead is responsible for overseeing the operational management, optimisation, and continuous improvement of the Workday Learning platform within the organisation.
This role ensures that Workday Learning processes are efficient, user-centric, and aligned with business objectives, while providing expert guidance to stakeholders and supporting the delivery of engaging learning experiences.
Reporting to the Senior HR Continuous Improvement Manager in the HR Service Delivery team.
Lead the design, implementation, and refinement of Workday Learning processes, ensuring best practice and compliance with organisational policies.
Serve as the primary point of contact for Workday Learning operations, collaborating with HR Service Delivery, L&D, IT, Risk, and Knowledge Teams, and business leaders to gather requirements, resolve issues, and align system capabilities with business needs.
Mandatory Training: Manage the Mandatory Training end to end process.
Training and Support: Compliance and Governance: Ensure all learning processes adhere to internal policies, data privacy regulations, and audit requirements. Ensure all Workday Learning Owners recognise and adhere to the responsibilities for delivering learning in Workday.
Project Management: Lead or participate in projects related to the deployment of new Workday Learning functionalities, integrations, or process changes.
Establish feedback loops and reporting mechanisms to monitor progress on operational goals and identify emerging risks or issues.
Facilitate workshops, training sessions, and meetings to promote best practices and process adherence.
Compliance and Quality Assurance
Ensure all operational processes adhere to regulatory requirements, industry standards, and internal policies in the countries we operate in.
Implement quality control measures and audit processes to maintain high operational standards.
Establish and monitor compliance with a set of common standards for teams who manage learning delivery through Workday
Proven experience with Workday Learning or similar LMS platforms from an operational or administrative perspective.
Demonstrated capability in training delivery and user support.
Attention to detail and commitment to high-quality standards.
Strong analytical skills, with proficiency in process mapping, data analysis, and performance measurement tools.
Knowledge of compliance, governance, and quality assurance practices relevant to operational processes.
Familiarity with process automation, workflow management, and digital transformation technologies.
Analytical Thinking: Strong capability to interpret complex data, diagnose problems, and propose effective solutions.
Project Management: Demonstrated skill in managing multiple projects, prioritising tasks, and delivering results within deadlines.
Attention to Detail: High standards for accuracy and quality in all deliverables.
Digital Fluency: Comfort with data-driven environments, modern business software, and digital platforms.
We want to reward you today and help you plan for tomorrow. Competitive basic salary (reviewed annually)
Flexible, hybrid working policy
Generous bonus scheme
Up to 25 days holiday (rising to 28 days with service)
Holiday exchange scheme
Private medical insurance
Enhanced parental leave
Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.
If you would like to read more information regarding our range of benefits, please visit our Rewards & Benefits page on our website.