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Senior Business Operations Lead

1 month ago

Hull East Yorkshire, United Kingdom Mercure Hull Grange Park Full time €40,000

We're looking to to recruit an inspirational, people focused Operations Manager for the bustling Mercure Hull Grange Park Hotel Who are we?
The Mercure Hull Grange Park Hotel is a beautiful 19th century manor house hotel is surrounded by 12 acres of landscaped gardens. Enjoy the Feel Good Health Club, 100 stylishly refurbished bedrooms. It's historic setting makes it a constant hive of weddings and special events, offering thousands of people first class accomodation and food and beverage service each year.
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriot and IHG as well as small independent hotels and everything in between.
Hotel discounts portfolio wide Staff rates and up to 50% discount on food & beverage and spa
~ Wagestream Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
~24/7 access to our employee assistance programme
~ This Operations lead role will see you be a people champion, Focusing on empowering and driving the team to smash their goals and deliver first class customer service across the hotels and the many functions and weddings that take place throughout the year.
You'll offer constant attention to detail to ensure a great guest experience, createing and implementing standard operating procedures to be adhered to across all departments and ensuring performance is managed effectively at all levels.
You'll be a hands on operatior working with the Senior team to contribute to the overall strategic plan for the business, utilising all available opportunities to drive revenue and manage the overall running of the hotel in the GMs absence, monitoring guest feedback and actioning where appropriate.
Experience in a large Hotel or events venue overseeing food, beverage, conference & events. Ideally you have also previously supported colleagues in housekeeping and reception
A service orientated approach and a passion for high standards with experience of coaching, developing and training team members
You're organised, flexible and able to work well under pressure Interested? Click apply and start your journey with Aimbridge EMEA today. At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our Global community and enabling everyone to Be Their Best Selves.
Set in 12 acres of landscaped gardens, yet just 5 miles from the busy commercial centre of Hull and historic town of Beverley, the hotel is the perfect business or leisure retreat