Service Owner for Commercial Applications

3 weeks ago


Warwickshire, United Kingdom Vector Resourcing Full time

We are looking for a Service Owner for Commercial Applications to play a pivotal role in managing the estate of SaaS and on-premises products, ensuring seamless support for the business operations. This role involves overseeing critical applications such as Salesforce CRM and customer portals, driving improvements, and maintaining vendor relationships to uphold service level agreements (SLAs).

Key Responsibilities:

  • Manage the estate of SaaS and on-premises products, with a focus on Salesforce CRM and customer portals.
  • Ensure applications meet business requirements and incidents are resolved within agreed vendor SLAs.
  • Oversee vendor relationships, ensuring timely payments and adherence to contractual agreements.
  • Drive changes and enhancements to optimise business performance.
  • Identify opportunities to simplify the application landscape and reduce complexity.
  • Collaborate across teams to ensure a seamless internal customer experience.
  • Develop product roadmaps aligned with business plans and objectives.
  • Address invoicing issues with the Accounts Payable teams.
  • Identify and deliver optimisation opportunities within budget constraints.
  • Implement standard processes for continuous improvement of application support.
  • Simplify application support models to optimise expenditure while maintaining service quality.
  • Provide regular status reports on application performance and project progress.



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