Apple Mac Support Engineer

2 months ago

London, United Kingdom CDW UK Full time

CDW requires a suitably experience Apple Mac Desktop Support Engineer for their client based in Central London.

This role will be based on-site 9am - 5pm in Central London You will be supporting approx. 99% Apple Mac users, so you must have solid Apple Mac support experience for this role. This is very much a Desktop User customer facing role, so must enjoy and thrive providing face to face Mac User support.

Apple Mac Desktop Support Engineer - London - 3 Months

London

Contract

£250.00 - Inside IR35

Key Skills

Experience administering Okta (or another SSO platform), JAMF, and G Suite and other SaaS tools in an enterprise environment

Experience troubleshooting predominantly Mac and Windows systems ● Understanding of networking concepts (WiFi, LAN, WAN, DHCP, DNS, etc)

Key Responsibilities & Skills

You will have experience supporting predominantly Mac OSX and also Windows users.

Enhance relationships with senior internal/external partners who are not familiar with IT Respond to escalated hardware, software, and network service requests and provide the highest level of IT support for these requests

Ensure the proper installation, maintenance, troubleshooting, repair, and support of laptops, desktops, network equipment, A/V equipment & various peripherals Ensure consistent documentation of IT policies, procedures, and user-facing technical instructions

Manage SaaS access requests, and administer internal applications including productivity tools & cyber security

Proactively identify common ticket trends and metrics to implement improvements such as improving the Tier-0 auto-ticketing system Assesses unusual circumstances and use sophisticated analytical and problem-solving techniques to identify root cause

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