Business Change Communications Lead

Job Title: Business Change & Communication Lead Location: Sheffield- 1Days/week Onsite
Duration: 6months+ Contract Inside IR35
525GBP/Day Inside IR35

Key roles and responsibilities
As the Business change and adoption lead, you will have several challenging responsibilities including:

Engagement:
• Work with the programme team to align on the “case for change”, the “Why”, “What” and “how”
• Engage with User community to articulate the programme vision and end state
• Storytelling and ability to manage User community and senior stakeholders through the deployment timelines
• Create and execute a plan of engaging the regional leads to drive Atlassian transformations changes
• Build and develop a sponsor coalition and a change network who embrace the change and help their colleagues to do the same
• Define the change and adoption approach for the Atlassian Cloud transformation
• Ability to pre-empt resistance and manage their reduction
• Provide / Support our solutions partner in regards organising and conducting training to user community
• Support programme manager in commutations to HSBC Atlassian community and senior stakeholders as part of overall training programme in reference to Training programme
• Able to use SuccessFactors training modules to create training on usage of Atlassian Jira and confluence tapered to HSBC Atlassian Usage

Adoption responsibilities
• Working with the PMO help define the KPIs which determine success Training and User Community uptake and benchmark what good looks, considering lead and lag indicators for success
• Support PMO to report against these metrics to the Programme Manager and leadership team and create targeted action plans for areas in need of more support specially with diverse teams.
• Manage and monitor deployments and their success, implementing action plans and mitigations

User Experience
• Identify the need for user community and the key personas needed to be engaged
• Turn findings into tangible outputs, whether training assets, targeted communication or more focussed business engagement

Training
• Lead the creation of a range of training channels and content, and ensure the business is set-up to embrace the change. From self-led, to on-demand learning, byte sized and gamification we need to cater for all kinds of behavioural learning preferences, ideally have experience of training content creation on SuccessFactors

Communications
• Create a multi-channel, flexible and scalable communication approach, identifying key messages, communications channels and finding the balance between end-user scale and end-user impact

Programme & People Leadership, Problem solving
• Work closely with programme management team and user community to agree deployment timelines, sequencing, inclusions and exclusions
• Attend regular stand-ups, be responsive, prompt and collaborative in approach
• Anticipate and remove roadblocks to delivery. Ask questions when you do not understand, take ownership of problems and escalate when needed (remaining calm, knowing when to escalate, escalates with possible solutions)
• Manage Risks and Issues through appropriate tracking and involving key members of the programme/project team as appropriate.
• Develops communication and reporting strategy, coordinates between project teams for progress reviews, key decisions, documentation and approvals.
• Proactively and effectively manages own time and workload, advocates to team the importance of project pace to achieve successful delivery
• Keeps focus on the medium- and long-term goals and the Group’s values particularly when under short term pressure

Knowledge
• Change management expertise – In depth appreciation of human-centric change, how to make change happen, story telling
• Ability to see stories beyond numbers, comfort with large data sets and distilling key information / messaging from complex data
• High level understanding project management methodologies, tools specially Atlassian Data Centre and Cloud
• Understanding of banking / HSBC and understanding of how change drives benefits for HSBC, its customers and other stakeholders

Experience
• Experience of managing change within a Collaboration service such DevOps
• Experience of working in a banking environment, matrix organisation and change projects
• Evidence of strong communication and influencing skills
• Good verbal and written communication skills

Capabilities
• Grit, resilience and ability to push through and complete the job at pace
• Resourceful, build partnerships, trusted relationships and managing resistance
• Change management, storytelling, stakeholder engagement
• Content creation, for Atlassian Product tapered to HSBC usage
• Use of AI to drive product adoption, customer reach, innovative campaigns, use cases and adoption analytics
• Dealing with ambiguity and structured thinking / analytical skills
• Independent decision Making
• Leading self and Others
• Critical thinking, analytical and problem-solving skills

Priyanka Sharma
Senior Delivery Consultant
Office: 02033759240
Email: psharma@vallumassociates.com