Commercial Manager, Chief Customer

Commercial Manager, Chief Customer & Digital Office LOCATIONS: HOURS: Full-Time
Our work style is hybrid, which involves spending at least two days per week or 40% of your time at one of our office sites

In the Chief Customer & Digital Office (CCDO) we are passionate about transforming how we engage with our customers, advisers, and colleagues. We are focused on developing new innovative digital propositions that are tackling some of the big UK gaps, where people are not saving enough for their future or protecting what's important.
Do you have a keen attention to detail and a passion to drive commercial performance? We are hiring a Commercial Manager for our Chief Customer & Digital Office Trading & Performance team. This team works across our Insurance, Pensions & Investments (IP&I) division and wider organisation.
As a Commercial Manager, you will lead the work of crafting and monitoring our commercial plans and performance. This covers products distributed through the Scottish Widows app, public site, and retail channels. You will be a strategic problem solver with deep commercial foresight working with various partners across the organisation to create comprehensive plans that support our purpose of Helping Britain Prosper.
You will own the commercial strategies across some key channels. You will also be responsible for reporting current performance and coordinating the re-forecasting process. Responsibilities include playing a key role in identifying growth opportunities, cost savings, surfacing customer needs, and ensuring our propositions are optimised to deliver against strategic priorities.
Strategic Commercial Development
Define and own commercial strategies, ensuring alignment with Group objectives and customer needs.
Compose and deliver commercial plans across key product areas including pension pot consolidation, protection, and investment solutions. Support with strategic projects across CCDO & IPI that help drive customer and commercial outcomes
Performance & Value Delivery
Own and drive performance frameworks that track delivery against strategic outcomes, ensuring transparency and accountability.
Lead commercial reviews and deep dives, surfacing insights that advise strategic choices and unlock value.
Translate sophisticated data into actionable recommendations for senior partners.
Surface and create digital data that can be used for continuous optimisation and customer insight.
Build positive relationships across CCDO, Finance, Product, and Transformation teams to align commercial priorities and drive joined-up delivery.
Partner with Group Finance and Strategy to ensure alignment of commercial plans with IP&I objectives.
Governance & Risk Management.
Ensure commercial decisions are underpinned by robust governance, risk management, and regulatory compliance.
Proactively identify and mitigate risks to delivery, ensuring resilience and sustainability of outcomes.

The investments we're making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

Deep understanding of performance frameworks, investment governance, and value tracking.
Proven experience operating at a senior level in a commercial, performance, or transformation-focused role.
Strong financial and commercially savvy, with the ability to interpret sophisticated data and drive actionable insight.
Exceptional stakeholder management and influencing skills, with experience engaging at executive levels.
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.
We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. We also offer a wide-ranging benefits package, which includes:
~ A generous pension contribution of up to 15%
~ An annual performance-related bonus
~ Share schemes including free shares
~ Benefits you can adapt to your lifestyle, such as discounted shopping
~30 days' holiday, with bank holidays on top
~ A range of wellbeing initiatives and generous parental leave policies