Audience Insights Manager

1 week ago

London, United Kingdom Southbank Centre Full time

We are currently looking for an Audience Insight Manager to join our Audience Engagement and Insight team on a full time, permanent basis.
This is a wonderful opportunity for a highly motivated, self-starter to be part of a newly configured, Audience Engagement and Insights team, where this role is key to developing Southbank Centre’s relationships with audiences through insight.

The successful candidate will work across the breadth of the organisation, to champion and facilitate data-led decision making at the Southbank to maximise audience engagement by managing our audience research programme and optimising our use of audience and visitor data.

Working closely with the Head of Audience Insight & Engagement, the Audience Insight Manager will lead our use of Tessitura Analytics and support automated analytics across the organisation, whilst also developing our research programme to ensure we have an up to date understanding of our audiences.

To learn more about this role please download the attached job description.

Please be advised that first round of interviews will take place on 3rd July 2024 at the Southbank Centre.

We welcome applications from people from a Black, Asian or Ethnically Diverse background or those who are D/deaf or disabled. If you wish to discuss reasonable adjustments such as a BSL interpreter for your interview please indicate this on your application form. Interviews will take place at The Southbank Centre. If you would like to speak to someone about any adjustments or concerns you can also email hrteam@southbankcentre.co.uk and we will be in touch with you to make the necessary arrangements.

By attracting people to work for us from a broad range of backgrounds with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our staff.

If you feel you have just some of the required skills and experience but meet the person specification, we would still encourage you to apply; we are very open to continuing the training and development of individuals who are self motivated to acquire new skills and knowledge relevant to the role.

Southbank Centre

The Southbank Centre is Europe’s largest arts centre and one of the UK’s top five visitor attractions, occupying an 11-acre site that sits in the midst of London’s most vibrant cultural quarter on the South Bank of the Thames.

Its impact and reach are significant and it is respected internationally as a convener of great artists and diverse audiences and for being entrepreneurial and innovative in response to a volatile and changing financial landscape. The Southbank Centre is a charity that is determined to demonstrate its ambition to remain innovative, disruptive and experimental in what it does and to be highly relevant to the artists it wants to work with and to the audiences it wants to attract.

The Southbank Centre believes that a commitment to diversity and inclusion helps it be a more relevant and effective organisation.

Our Artistic Mission

The Southbank Centre exists to provide great artistic experiences for everyone. Through art, we invite our visitors to enjoy shared cultural encounters together. To gaze. To listen. To be moved. To discover a new idea or a new perspective. We are proud that for the last 70 years, the performances and exhibitions here have moved millions. We have provided a home for art and for artists. A community centred on art, where everyone, no matter their job, helps make the experience.

At the Southbank Centre we believe in:

Creating welcoming spaces

  • Because upholding respect, safety and belonging is at the heart of vibrant teams and communities.
  • This means us all taking responsibility for shaping and protecting a kind, compassionate and inclusive environment for others.

Making wonderful experiences together

  • Because we all contribute to amazing artistic moments at the Southbank Centre.
  • This means us all understanding and valuing the different parts we play in creating enjoyment and success.

Sparking new thinking

  • Because different views and thought-provoking conversations inspire innovation, learning and growth.
  • This means everyone having a desire to learn and being open to evaluating how they think and work.

Benefits & Perks:

As well as working at one of London's most popular and exciting sites the successful candidate will also benefit from the following:

  • A min 5% employer’s pension contribution (rising to 9% depending on your employee contribution), from day 1 of employment
  • 28 days annual leave, plus bank holidays (pro-rata for part time employees)
  • Hybrid working model (3 days office working, 2 days from home)
  • Enhanced sick pay
  • Enhanced family leave benefits
  • Up to 30% discounts at onsite retail, food and beverage vendors
  • Staff ticket offers for Southbank Centre events
  • Free entry to Hayward Gallery
  • Free/discounted entry with other reciprocal organisations
  • Free staff yoga
  • Free access to emotional support from a confidential specialist Employee Assistance Programme available 24/7
  • Season ticket loan
  • Cycle to work scheme

The deadline for applications is 23:59 on the closing date for the job posting.

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