2026 End User Support Apprentice

In fast changing markets, customers worldwide rely on Thales. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.
whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.

2026 End User Support Apprentice – Level 3 IT Apprenticeship

Permanent
Working Schedule: 37 hours a week, Monday - Friday across 3 shift patterns covering hours between 7:30am and 6pm

Are you passionate about IT and offering great technical support? We are recruiting apprentices to work as part of the UK Service Desk Team whilst also undertaking an IT Technician Apprenticeship.

Job specific training experience
Permanent role from day one
Tuition fees for university or approved training providers are fully covered

This role covers IT support to all UK business users and involves working on incidents and service requests using the Service Desk tool (Service Now). For this position, you will enrol onto a Level 3 IT apprenticeship programme, delivered via a virtual delivery model over an 18-month duration. This programme will provide you with a strong foundation in IT best practice, skills and knowledge. You will learn to diagnose faults, provide technical support to internal customers and learn the tools, processes and policies needed to work within an IT environment. You will be given one day per week in which to focus on your academic studies, with the other four days spent applying your learning in a real-life IT/IS team.

5 GCSEs at grades 9-4 (A-C) including Maths and English 


201 hours annual leave (plus a company day and bank holidays)
~ Company Pension
~ Health Care Cash Plan
~ Life Insurance
~ Discount Portal
~ Performance-related pay uplifts
~Induction week for all Graduates and Apprentices will take place from Monday 7 September - Friday 11 September 2026.

WE ENCOURAGE YOU TO APPLY AS SOON AS POSSIBLE TO AVOID MISSING OUT ON THIS OPPORTUNITY.

For further information about our Future Talent recruitment process, including hints and tips, or to connect with a member of the Future Talent Team, a Graduate, or an Apprentice, please visit Thales Future Talent - Connectr .
All successful candidates must possess the permanent right to work in the UK and will be required to go through Government security clearance at BPSS Level and to obtain full Security Clearance (SC) in line with the United Kingdom Security Vetting (UKSV) requirements below, prior to starting with us.

This role requires Security Clearance (SC). Please visit the UKSV website for further guidance.

For further details of the evidence required to apply for security clearance please follow this link -  

Thales is an equal opportunities employer and diversity, and inclusion are integral to the success of Thales.

Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.

With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.