Strategic Customer Success Manager, Enterprise

We are Semrush, a global Tech company developing our own product – a platform for digital marketers.
We’re hiring for Strategic Customer Success Manager, Enterprise.
Strategic Account Management: Build and nurture strong relationships with key stakeholders, including marketing operations teams & senior marketing executives. Work closely with account teams to identify upsell and cross-sell opportunities. Lead efforts in contract renewals and negotiations
Drive Customer Value: Collaborate closely with different customer stakeholders to understand and link key workflows within their marketing operations to the business value Semrush drives. Ensure customers understand how specific features and tools directly enhance their marketing objectives and performance
Quarterly Business Reviews: Conduct regular business reviews to demonstrate how Semrush tools are delivering ROI. Offer customized strategies and insights to help customers meet their specific business goals, in addition to discussing new, relevant products and solutions
Customer Advocacy: Act as the voice of the customer within Semrush, advocating for any improvements or enhancements based on customer needs and feedback. Stay informed about customer strategic objectives, relevant market conditions in the customers’ industry, and competitive intelligence to identify opportunities and threats.
Create & Execute Onboarding, Implementation, & Success Plans: Develop detailed, customized onboarding and implementation plans tailored to the customer’s specific needs and business objectives. Ensure timely and efficient execution of these plans by coordinating with cross-functional teams and managing resources effectively, focusing on driving time to value and ensuring the customer sees immediate impact
Identify Growth Opportunities: Collaborate closely with Sales & Marketing to create expansion opportunities & product/platform upgrades
7+ years of experience in Customer Success, Account Management, or a related role, with a focus on enterprise customers, preferably in the MarTech or SaaS space
~ Proven track record of building strong relationships with different levels of seniority
~ Overall understanding of digital marketing technologies such as SEO, SEM, content marketing, analytics, CRM, and marketing automation
~ Experience with upselling customers and generating qualified leads
~ Ability to use customer data to provide insights and drive decision-making

Experience with BrightEdge, Conductor, SimilarWeb, or other enterprise-level marketing and SEO platforms
Ability to navigate ambiguity and complexity, and adapt in a rapidly changing global business environment
Previous experience with pipeline management in a sales or renewal context
Sense of Ownership, because it’s not worth wasting time on something you don’t believe in; Flexible working hours
Unlimited PTO
Employee Support Program
Loss of family member financial aid
Meals, snacks, and drinks at the office
Corporate events
Training, courses, conferences
Semrush is a leading online visibility management SaaS platform that enables businesses globally to run search engine optimization, pay-per-click, content, social media and competitive research campaigns and get measurable results from online marketing.
We've been developing our product for 17 years and have been awarded G2's Top 100 Software Products, Global and US Search Awards 2021, Great Place to Work Certification, Deloitte Technology Fast 500 and many more. In March 2021 Semrush went public and started trading on the NYSE with the SEMR ticker.
10,000,000+ users in America, Europe, Asia, and Australia have already tried Semrush, and over 1,700 people around the world are working on its development. Our Diversity, Equity, and Inclusion commitments
Building a better future for marketers around the world unites people from all backgrounds. We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws.
Talent Acquisition Specialist