Enterprise Technical Customer Success Manager, Post-Sales
5 days ago
Location: UK or NA, Remote
Codility is at the forefront of helping organizations navigate the rapidly evolving technology landscape. With the rise of AI, ensuring accurate candidate assessment and skill validation for internal teams is more critical than ever. Our mission is to empower companies to hire the best technical talent and understand their internal skillsets, providing a robust interviewing platform that eliminates misrepresentation risks and prepares them for a positive future.
We’re looking for a highly skilled and technically confiden t Enterprise Technical Customer Success Manag er to join our post-sales team. In this pivotal role, you will partner with our largest global accounts, guiding them through implementation, driving strong adoption and ensuring long-term success. If you excel at building strategic customer partnerships, feel comfortable engaging with engineering teams and thrive in a role that blends technical advisory with customer success, we want to hear from you.
You're an experienced Customer Success professional who can confidently navigate both business and technical conversations. You understand programming concepts well enough to advise on technical workflows and recommend content without relying on Solutions Engineering for standard technical discussions.
Minimum of 4+ years in a CSM or similar customer-facing role within a B2B SaaS environment.
Proven experience managing enterprise accounts with complex, global stakeholder structures.
Comfortable discussing programming languages, developer workflows and technical scenarios with engineering stakeholders.
Strong analytical skills, with the ability to interpret usage data and present insights that drive adoption and value.
Highly organised, with strong time-management skills and the ability to manage multiple accounts and projects simultaneously.
As an Enterprise Technical Customer Success Manager, you will be the primary post-sales partner for a portfolio of high-value enterprise customers. You’ll combine strong customer success fundamentals with deeper technical advisory, empowering customers to achieve their success metrics.
Manage the post-sales customer lifecycle for your assigned enterprise accounts, with a focus on retention, expansion influence, and long-term partnership
Act as a trusted technical advisor, confident discussing programming concepts and recommending relevant technical content and workflows
Conduct quarterly business reviews, showcasing value and opportunities for growth
Proactively track product adoption and utilisation, identifying blockers, risks and areas for deeper engagement
Use data insights to create customer recommendations and guide customers toward more efficient, scalable use of the platform
Partner closely with Account Managers on renewal strategy and expansion opportunities
Deliver technical enablement, workshops and training to increase adoption across global teams
Serve as the voice of the customer internally, championing improvements across product, content and customer experience
Ready to help us empower organizations globally to build strong, skilled technical teams?
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United Kingdom Codility Full timeLocation: UK or NA, Remote Codility is at the forefront of helping organizations navigate the rapidly evolving technology landscape. With the rise of AI, ensuring accurate candidate assessment and skill validation for internal teams is more critical than ever. Our mission is to empower companies to hire the best technical talent and understand their internal...
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