Online Retail Sales Executive

2 weeks ago

Evesham Worcestershire, United Kingdom Karndean Designflooring UK Full time

In 1973, Karndean started life as a small family business. Now we are one of the world's most renowned and respected luxury flooring brands. We recognise our people as being the key drivers of our success and it’s their passion and innovation that has allowed us to continue growing as a business.
We have an exciting opportunity for a Retail Sales Co-Ordinator to join our team. To work as part of a busy and vibrant customer service focussed sales team to provide front line customer service excellence and support to all our retail customers and external Retail Sales Team.

This position is based in the Customer Services - Sales Office department and reports to the Retail Team Manager. As the Retail Sales Co-Ordinator you will be required to have a passion for providing customer service excellence to all contacts through all channels of communication.

Accurate processing of retail orders, stock enquiries, samples, returns and queries, using daily reporting tools available to ensure a high level of accuracy.
• Ensure that all enquiries in relation to online ordering, retail projects, POS requests, tier changes and new account requests are registered accurately.
• Take ownership of retail customer enquiries and complaints through first call resolution, responding to them in a timely manner and proactively following them through to a satisfactory resolution, referring to Retail Specialists as required.
• Point of contact for first line enquiries from Retail Business Managers and Merchandisers.
• Shadowing of the Retail Specialists to ensure you maintain a good understanding of the current practices/trends within residential flooring.
• Identify any areas where we can improve our processes and procedures in order to provide our customers with the best customer experience in the flooring industry.
• Support Trade and Commercial channels, to ensure during peak trade all customer contact is dealt with as promptly as possible.
• Karndean Designflooring UK is based in Evesham, Worcestershire across three sites with excellent facilities. Competitive salary
~00 Monday to Friday
~ Hybrid work – 3 days in our head office Monday to Wednesday with Thursday and Friday at home if you wish
~ Monthly bonus opportunities
~ Employee discount
~ Health care cover
~24 days holiday(increasing with service) plus all B/H + a day off for your birthday
~ Enhanced pension scheme
~ Enhanced maternity, paternity and sick pay benefits

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