Account Support Specialist

It’s our heritage and it’s also our future. We create innovative products and experiences that inspire, entertain and develop children through play. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.
This pivotal role sits at the intersection of sales, category management, and marketing—driving performance through strategic planning, flawless execution, and deep collaboration across local and regional teams.
As being part of Go-to-Market Amazon team, you’ll define the category strategy, and execute the full commercial plan from forecast to activation.
You’ll be the voice of Amazon within our organization—representing the account in cross-functional forums and ensuring alignment between country, regional, and global strategies.
This role will be responsible for Action Figures portfolio on EU10 level and will support UK Local Business as part of UK sales team.
Develop and implement category strategy for Amazon in line with business unit priorities, growth ambitions, and shopper insights.
Performance Management:
Lead category performance reviews, analyse results, and proactively course-correct to deliver KPIs specific to Amazon. Deliver category performance presentations to Amazon on quarterly basis.
Forecasting & Planning:
Build and own POS forecasts, ensuring commercial accuracy and agility in line with market trends and operational dynamics, keeping shopper at the core.
Commercial Excellence:
Partner closely with Regional Marketing, Local Key Account Managers, and Brand Managers to ensure cohesive execution and optimal visibility. Partner with Sales Forecaster and Demand Planner to frame commercial planning.
Represent the Amazon team in regional and local business reviews, ensuring the voice of the customer and data-driven insights inform strategic decisions.
Lead processes for Amazon, ensuring compliance, operational excellence, and business continuity across functions
Proven experience at least 3 years in Sales, Category Management, or Marketing roles within FMCG, retail, or eCommerce.
Deep understanding or eager to learn Amazon commercial levers, digital retail dynamics, and eCommerce analytics.
Strong analytical, planning, and influencing skills with the ability to navigate complex stakeholder networks.
Fluent in English
This is a high-impact, dual-focused position combining country-level account responsibility with category leadership . If you’re energized by data-driven decision-making, thrive in a matrixed environment, and want to make a measurable impact on one of the most dynamic retail platforms in the world—this role is for you.
We execute We are a performance driven company. Mattel is a leading global toy company and owner of one of the strongest catalogs of children’s and family entertainment franchises in the world. We create innovative products and experiences that inspire, entertain and develop children through play. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies. Our offerings include film and television content, gaming, music and live events. We operate in 35 locations and our products are available in more than 150 countries in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering children to explore the wonder of childhood and reach their full potential.
We welcome all job seekers including minorities, females, individuals with disabilities, and those of all sexual orientations and gender identities.