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Customer Service Administrator

3 months ago

Dungannon Co Tyrone, United Kingdom HAYS Full time

Customer service administrator - Dungannon Customer service administrator - Dungannon Your new company I am delighted to be recruiting for a design and manufacturing firm based in Dungannon. This company is passionate about providing the best service for its customers and passionate about providing a great environment for its staff. They are a very innovative ambitious company and want someone who mirrors these attributes. You will join a great working environment, superb luxury offices, and be part of a dedicated supportive team. The hours of work is Monday-Thursday 8.30-5.30 and Friday 8.30-1.30. Salary negotiable. Your new role Deal directly with customers either by telephone, electronically or face to face Take customers orders and process orders onto a bespoke system Help customers use our online portal and process orders Ownership of queries and projects Account administration including pick note creation, reports, stock/order adjustments, order entry, and processing exchanges Learn how to utilise our databases to improve customer satisfaction Internal and external reporting Oversight of operations to ensure client SLA’s are being achieved Work with other departments to provide support and meet deadlines What you'll need to succeed Customer focused Strong attention to detail Professional and presentable – Good telephone manner Good team worker Can cope well under pressure of deadlines Flexible and highly motivated Good knowledge of Microsoft Office programs (Excel, Word) Good Knowledge of IT systems What you'll get in return You will be offered an excellent salary, opportunity to work for a great employer that invests in its people and excellent career progression. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. 4375565