Executive Communications Senior Manager

3 weeks ago

United Kingdom First Central Services Full time €45,000

Senior Internal Communication and Engagement Executive
Gibraltar, Guernsey, Haywards Heath, Home Office (Remote) or Manchester Salary: up to £45,000 (depending on level of skills) plus excellent benefits package and hybrid working Department: People JFG
We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; They make us stand out, help us succeed. We’re looking for a Senior Internal Communication & Engagement Executive who’ll be responsible for driving the delivery of the overarching internal communications, engagement, and culture strategies for specific teams across First Central’s landscape. This role sits within the Internal Communications and Culture team whilst having ownership of several sites each with their own culture and purpose. Travel is a key part of this role, along with flexibility, an understanding of contact centres and solid experience in internal communications and engagement is key to the success of this role.
We believe in working flexibly, so you'll spend most of your time working from home, with a day a week in the office (so living close to one of our offices based in either Haywards Heath, West Sussex, Salford Quays, Manchester, Guernsey, or Gibraltar would be perfect). But of course, it’s your choice - if you prefer to be in the office more - that's good with us too.
You enjoy travelling as part of your job, this will include UK and overseas travel.
Are flexible and able to commit to staying away when required (can be for up to a week per trip)
You understand contact centres and have solid experience of internal communications and engagement.
Manage and implement the local internal communications and engagement plans in line with the Group’s overarching strategy.
Work with the wider team to curate and develop communications that are relevant to each individual site and culture.
Write, edit, and proof copy across all channels, ensuring that it’s appropriate for the channel and in line with our brand and tone of voice.
Host in-person, virtual and hybrid events to support engagement, product launches, celebrations, social activities, and strategic plans.
Deploy creative thinking and utilise design understanding to create concepts that align with our brands.
Advocate our brand as an ambassador that works with the guidelines and champions the values of our business.
Build effective relationships with senior stakeholders, working groups and committees to help drive engagement, influencing and educating colleagues on our brand, values, and strategy.
Adapt and evolve processes that reflect the culture, protect the company in terms of insurance/health and safety/PR and report back on all ROI.
Work with business and industry data to inform plans and strategies.
Deputise for the Internal Communications Manager and provide guidance and support to the other team members as appropriate.
Track success of all activity by documenting results, reviewing data, evaluating effectiveness and engagement, and highlighting opportunities to increase impact.
Run colleague surveys (inside and outside of Peakon), creating and managing the process end-to-end, including action plans and supporting committees.
Managing local budgets.
Strong knowledge and a solid background in an internal communications role and engagement in the Financial Services Industry.
Knowledge of call centre operations.
Educated to degree level, qualifications in English, business, or communications preferable.
Good understanding of Adobe Creative Suite and working knowledge of SharePoint.
Excellent creative written and spoken skills and feel confident writing for a variety of
You will have first-class drafting, proof-reading, and editing skills, and be able to write and produce compelling and engaging content under pressure and at short notice, while maintaining strong attention to detail.
Solid experience of co-ordinating projects.
Creative thinker and problem solver.
Collaborative approach, working as one team with the wider internal communications team.
We’re happy to discuss flexible working during the recruitment process.
As part of our Women in Finance Charter pledge, we've committed to having 30% of women in leadership roles by the end of 2023.
Simply Health Cash plan. Reclaim the cost of your eye tests, dental, physiotherapy and more
Flexible Bank Holidays
Eight flexible bank holidays; Electric Car Scheme
Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing
Flexible Working
We’re flexible; most roles let you mix office and home working.

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