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Customer Relationship Executive
4 months ago
Do you have strong communication and people skills? We are supporting a forward thinking business based in Peterborough, with recruiting for a Customer Relationship Executive on a full-time permanent basis, paying £24k-£28k (DOE) plus the opportunity to earn monthly performance bonus. This is the first position of a brand new team that is being created, so you will be joining at a very exciting time and we are keen to har from individuals who are looking for a career with opportunities of growth available. If you are proactive, flexible, and personable with a passion for providing customers with an amazing service then we would love to tell you more Duties will include but not be limited to: Answering inbound calls and responding to email enquiries as required Making outbound welcome calls to ensure a smooth customer journey, expanding into inbound & outbound calls services, addressing customer inquiries, concerns, and requests Understanding and resolving customer complaints in a professional and effective manner Collaborating with internal teams to escalate complex issues and ensure prompt resolution Following up with customers to ensure their concerns are fully addressed and resolved to their satisfaction Participating in team meetings and training sessions activities to enhance skills and performance Supporting new team members through training for their onboarding and developmentThis is a 37.5 hour working week, with hours scheduled between a 9am start and 9pm finish (flexible) Working 1 in 2 Saturdays 10am -6.30pm with an additional day off in the week. Hybrid working available. Benefits include hybrid working, 23 days annual Leave (increasing to a max of 26), plus Bank Holidays, Free Gym Membership, Company Pension Scheme and much more To be successful for this role, you must have excellent interpersonal, organisational and communications skills. If you can work under pressure, while maintaining communication and high standards then we would love to tell you more about this exciting company and opportunity Roles like this are never around for long so if you have relevant experience and are looking for a new challenge then be quick - apply now Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Business in relation to this role
