Service Delivery Manager
2 weeks ago
Overview of the Company
dnata is one of the world’s largest air and travel services providers, offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 30 countries across six continents. At dnata, we are by your side for the entire travel experience. dnata Catering and Retail is one of the world’s leading in-flight hospitality providers, delivering world-class culinary services and innovative products that enhance our passengers’ experience.
What’s the purpose of role:
The successful Team Manager will be responsible for effectively managing all elements of the Service Delivery process to ensure that standards are preserved. This role is integral to achieving the required levels of performance against set KPI’s using effective people and task management.
What you’ll be doing:
- Utilise the team effectively to ensure that all activities are planned and organised to meet scheduled targets
- Ensure effective resource management, roster patterns and headcounts in line with activity to achieve on time delivery
- Maintain and monitor working practices, systems and processes to meet schedules
- Ensure all costs are contained within agreed financial guidelines
- Organise staff and equipment within specified cost targets in order to meet forecast
- Use the Bond Management Information tool to review and initiate action plans as required, communicating issues and solutions where necessary
- Provide information to assist in the effective review of Bond and Team Performance
- Monitor performance against compliance and introduce corrective action plans, reviewing as required
- Ensure full due diligence in line with company and legislative requirements understanding the importance of documentation which adheres to compliance standards and processes
- Build customer relationships which help meet business needs whilst providing expert knowledge to customers on operating processes
- Ensure the Service Delivery operation complies with all legislation, company and customer requirements
- Investigate, analyse and implement corrective actions to resolve problems across all areas of the operation
This list is not exhaustive, accountabilities may vary dependant on locality or role complexity and may include any other duties considered reasonable by the line manager.
What you’ll have:
- People management skills e.g. dealing with performance issues, grievances, holidays and absence management in addition to team training, development and motivation
- Ability to plan, organise and delegate
- Be methodical and logical in your approach to work
- Computer literate
- Communication Skills – must be able to communicate at all levels
- An understanding of Food Safety and Health and Safety regulations
- A flexible, positive approach with a drive for continuous improvement
- Knowledge of operational Service Delivery processes – LGV C (Class 2 preferred)
- Knowledge of CAA processes and standards of compliance
-
Delivery manager service
7 days ago
Birmingham, United Kingdom Montresorlegal Full timeWe are currently collaborating with a leading alternative legal services provider, backed by a prominent law firm, and they're in the midst of an incredible growth phase within their legal service delivery function. In this role, you'll team up with Solutions Managers to ensure seamless client delivery, meeting all requirements within agreed timescales and...
-
Delivery manager service
4 weeks ago
Birmingham, United Kingdom Montresor Legal Full timeWe are currently collaborating with a leading alternative legal services provider, backed by a prominent law firm, and they're in the midst of an incredible growth phase within their legal service delivery function. In this role, you'll team up with Solutions Managers to ensure seamless client delivery, meeting all requirements within agreed timescales and...
-
Delivery manager service
4 weeks ago
Birmingham, United Kingdom Montresor Legal Full timeWe are currently collaborating with a leading alternative legal services provider, backed by a prominent law firm, and they're in the midst of an incredible growth phase within their legal service delivery function. In this role, you'll team up with Solutions Managers to ensure seamless client delivery, meeting all requirements within agreed timescales and...
-
Service Delivery Manager
1 month ago
Birmingham, United Kingdom REXEL Full timeAs Service Delivery Manager you will take ownership of the overall IT service performance and manage all contributors to the delivery of the service – including internal support functions, external suppliers, and other dependencies. You will be a champion of ‘customer first’ ethos and drive all activities which provide Rexel with world class IT...
-
Delivery manager service
2 weeks ago
Birmingham, United Kingdom HS2 (High Speed Two) Full time45,350 pa depending on skills and experience. In addition, we offer flexible benefits fund of 15% which is paid on top base salary and is fully pensionable, as well as a range of competitive benefits - check them out in the Benefits section on our website In practice, this means we are positive and inclusive about making adjustments, providing flexible...
-
Service Delivery Executive
4 weeks ago
Birmingham, United Kingdom National Highways Full time**Your new role** As a Service Delivery Executive within our Digital Services directorate, you’ll provide flexible business support to our Service Delivery Managers, to maintain and improve our operational estate. You’ll manage specific pieces of work to meet objectives, ensuring that the relevant policies and procedures are followed. You’ll work with...
-
Service Delivery Coordinator
4 weeks ago
Birmingham, United Kingdom CSI Full time**Job Purpose** The Service Delivery Coordinator (SDC) is accountable for the contractual deliverables of assigned accounts, as well as supporting the SDMs with administrative tasks. The SDC has customer service at the heart of what they do and will support the SDMs to ensure they are able to deliver service excellence to their clients. The primary...
-
Operations Service Delivery Team Manager
1 week ago
Birmingham, United Kingdom dnata Catering UK Full timeOverview of the Company dnata is one of the world’s largest air and travel services providers, offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 30 countries across six continents. At dnata, we are by your side for the entire travel experience. dnata Catering and Retail is one of the world’s leading...
-
Operations Service Delivery Team Manager
1 week ago
Birmingham, United Kingdom dnata Catering UK Full timeOverview of the Company dnata is one of the world’s largest air and travel services providers, offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 30 countries across six continents. At dnata, we are by your side for the entire travel experience. dnata Catering and Retail is one of the world’s leading...
-
Operations Service Delivery Team Manager
1 day ago
Birmingham, United Kingdom dnata Catering UK Full timednata is one of the world’s largest air and travel services providers, offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 30 countries across six continents. At dnata, we are by your side for the entire travel experience. dnata Catering and Retail is one of the world’s leading in-flight hospitality...
-
Head of Service Delivery
6 days ago
Birmingham, United Kingdom Hays Full timeHays are looking for a Head of Service Delivery where you will be responsible for the delivery of all Managed Services agreements with customers. The role requires an approach to maximising the value to our customers whilst delivering as cost effectively as possible. To deliver this with high levels of customer satisfaction in a cost-effective manner...
-
Delivery manager
3 days ago
Birmingham, United Kingdom Montresor Recruitment Limited Full timeWe are currently collaborating with a leading alternative legal services provider, backed by a prominent law firm, and they're in the midst of an incredible growth phase within their legal service delivery function. In this role, you'll team up with Solutions Managers to ensure seamless client delivery, meeting all requirements within agreed timescales and...
-
Delivery Manager
7 days ago
Birmingham, United Kingdom Montresorlegal Full time2 weeks ago Be among the first 25 applicants We are currently collaborating with a leading alternative legal services provider, backed by a prominent law firm, and they're in the midst of an incredible growth phase within their legal service delivery function. In this role, you'll team up with Solutions Managers to ensure seamless client...
-
Delivery Manager
3 weeks ago
Birmingham, United Kingdom Montresor Recruitment Limited Full timeWe are currently collaborating with a leading alternative legal services provider, backed by a prominent law firm, and they're in the midst of an incredible growth phase within their legal service delivery function. In this role, you'll team up with Solutions Managers to ensure seamless client delivery, meeting all requirements within agreed timescales and...
-
Delivery Manager
3 weeks ago
Birmingham, United Kingdom Montresor Recruitment Limited Full timeWe are seeking a highly skilled and experienced delivery manager to join a dynamic leading international law firm, this is an exciting operational role that focuses on ensuring a seamless delivery of services both to the firm’s practice groups and external client. The successful candidate will play a vital part in supporting engagement strategies aimed at...
-
Delivery Manager
4 weeks ago
Birmingham, United Kingdom Montresor Recruitment Limited Full timeWe are currently collaborating with a leading alternative legal services provider, backed by a prominent law firm, and they're in the midst of an incredible growth phase within their legal service delivery function. In this role, you'll team up with Solutions Managers to ensure seamless client delivery, meeting all requirements within agreed...
-
Operations Service Delivery Team Manager
2 days ago
Birmingham, United Kingdom Dnata Catering UK Limited Full timeOverview of the Company dnata is one of the worlds largest air and travel services providers, offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 30 countries across six continents. At dnata, we are by your side for the entire travel experience. dnata Catering and Retail is one of the worlds leading...
-
Operations Service Delivery Team Manager
3 days ago
Birmingham, United Kingdom Dnata Catering UK Limited Full timeOverview of the Company dnata is one of the worlds largest air and travel services providers, offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 30 countries across six continents. At dnata, we are by your side for the entire travel experience. dnata Catering and Retail is one of the worlds leading...
-
Operations Service Delivery Team Manager
1 week ago
Birmingham, United Kingdom dnata Catering UK Full timeOverview of the Companydnata is one of the world’s largest air and travel services providers, offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 30 countries across six continents. At dnata, we are by your side for the entire travel experience. dnata Catering and Retail is one of the world’s leading...
-
Operations Service Delivery Team Manager
1 week ago
Birmingham, United Kingdom dnata Catering UK Full timeOverview of the Company dnata is one of the world’s largest air and travel services providers, offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 30 countries across six continents. At dnata, we are by your side for the entire travel experience. dnata Catering and Retail is one of the world’s...
