Customer Success S

3 weeks ago

London, United Kingdom Railsbank Full time

Head of Customer Success
Railsr is a leading embedded finance experience platform that enables any business to prototype, build and scale financial products. Our vision is to make finance an amazing experience for consumers and companies globally, working alongside brands and fintechs to power innovation. It's an exciting time and the potential for any brand to use Railsr to power and deliver their customers' financial experiences is enormous.
We are seeking a dynamic and experienced Head of Customer Success to join our team. Your goal will be to understand and meet client needs, building strong, lasting relationships. You will coordinate with internal teams to communicate client expectations, solve problems strategically, and identify opportunities for growth. Your leadership will be instrumental in driving the success of our account management team and, in turn, our company.
Building Relationships: Identify and create opportunities for upselling and growth, liaising with the Sales team as needed.
Reporting and Analysis: Monitor account performance and provide insightful reports to both the client and our company.
Contract Management: Take ownership of client contracts, ensuring compliance and favourable terms.
Project Management: Oversee projects related to client accounts, ensuring they align with client requirements and are delivered on time.
A strong focus on client satisfaction and relationship building.
Experience in Account Management: Proven track record in account management, particularly in building and maintaining client relationships.
Project Management Skills: Ability to manage multiple projects efficiently and effectively.
Contract Management: Purpose - Help make amazing embedded finance experiences accessible to everyone and transform global financial services.
People - Work with talented, passionate and supportive people from all over the world in a flexible, hybrid environment with trust and mutual respect at its heart.
Diversity, Inclusion & Belonging
Our global team is amazing, with over 150 colleagues spread across multiple countries and more than 30 languages spoken, - they bring great ideas, drive new plans and help make Railsr a fantastic place to work, We're proud of how well our diverse mix of people collaborate and are fully committed to continuing to make diversity, equity and inclusion part of everything we do.

  • Customer Success Manager

    2 weeks ago

    London, United Kingdom S&P Global, Inc. Full time

    About the Role: Grade Level (for internal use): 09 Customer Success Manager The Team: A dynamic global team, focused on large global accounts. You are responsible for delivering a successful customer journey and touch points that create long term client engagement, driving product adoption, retention, user/usage growth and supporting strategic objectives...

  • Customer Success Manager

    1 week ago

    London, United Kingdom S&P Global, Inc. Full time

    About the Role: Grade Level (for internal use): 09 Customer Success Manager The Team: A dynamic global team, focused on large global accounts. You are responsible for delivering a successful customer journey and touch points that create long term client engagement, driving product adoption, retention, user/usage growth and supporting strategic objectives...

  • Customer Success Manager

    1 week ago

    London, United Kingdom S&P Global, Inc. Full time

    About the Role: Grade Level (for internal use): 09 Customer Success Manager The Team: A dynamic global team, focused on large global accounts. You are responsible for delivering a successful customer journey and touch points that create long term client engagement, driving product adoption, retention, user/usage growth and supporting strategic objectives...

  • Customer Success Manager

    2 weeks ago

    London, United Kingdom S&P Global, Inc. Full time

    About the Role: Grade Level (for internal use): 09 Customer Success Manager The Team: A dynamic global team, focused on large global accounts. You are responsible for delivering a successful customer journey and touch points that create long term client engagement, driving product adoption, retention, user/usage growth and supporting strategic objectives...

  • Customer Success Manager

    1 week ago

    London, United Kingdom S&P Global, Inc. Full time

    About the Role: Grade Level (for internal use): 09 Customer Success Manager The Team: A dynamic global team, focused on large global accounts. You are responsible for delivering a successful customer journey and touch points that create long term client engagement, driving product adoption, retention, user/usage growth and supporting strategic...

  • Customer Success S

    3 weeks ago

    London, United Kingdom RAMP - powered by TheJobPost Full time

    Head of Customer Success Location - Southwark, London Office (minimum 4 days a week office-based) Flexible salary RAMP Global is going through a period of exponential growth and as such we are recruiting a Head of Customer Success to join the team. If you are an experienced Head of Customer Success and are interested in this opportunity, please APPLY...

  • Customer Success S

    3 weeks ago

    London, United Kingdom RAMP Global Full time

    Head of Customer Success Location - Southwark, London Office (minimum 4 days a week office-based) Flexible salary RAMP Global is going through a period of exponential growth and as such we are recruiting a Head of Customer Success to join the team. If you are an experienced Head of Customer Success and are interested in this opportunity, please APPLY...

  • Customer Success S

    3 weeks ago

    London, United Kingdom RAMP Global Full time

    Head of Customer Success Location - Southwark, London Office (minimum 4 days a week office-based) Flexible salary RAMP Global is going through a period of exponential growth and as such we are recruiting a Head of Customer Success to join the team. If you are an experienced Head of Customer Success and are interested in this opportunity, please APPLY...

  • Customer Success S

    3 weeks ago

    London, United Kingdom RAMP Global Full time

    Head of Customer Success Location - Southwark, London Office (minimum 4 days a week office-based) Flexible salary RAMP Global is going through a period of exponential growth and as such we are recruiting a Head of Customer Success to join the team. If you are an experienced Head of Customer Success and are interested in this opportunity, please APPLY now....

  • Customer Success S

    3 weeks ago

    London, United Kingdom RAMP - powered by TheJobPost Full time

    Head of Customer SuccessLocation - Southwark, London Office (minimum 4 days a week office-based)Flexible salaryRAMP Global is going through a period of exponential growth and as such we are recruiting a Head of Customer Success to join the team. If you are an experienced Head of Customer Success and are interested in this opportunity, please APPLY now.Based...

  • Customer Success S

    2 months ago

    London, United Kingdom Receipt Bank Full time

    We are Dext - the world's leading provider of accounting & bookkeeping automation software. Our products improve the efficiency and financial data workflow processes of accountants, bookkeepers, and businesses globally. We are trusted by over 1 million SMBs worldwide. The Customer Success Lead will drive the successful adoption & utilisation of Dext’s...

  • Customer Success S

    3 weeks ago

    London, United Kingdom Receipt Bank Full time

    We are Dext - the world's leading provider of accounting & bookkeeping automation software. Our products improve the efficiency and financial data workflow processes of accountants, bookkeepers, and businesses globally. We are trusted by over 1 million SMBs worldwide. The Customer Success Lead will drive the successful adoption & utilisation of Dext’s...

  • Customer Success and Intelligence Manager

    1 week ago

    London, United Kingdom S&P Global, Inc. Full time

    09 The C&RS Customer Success Management team will directly support our Credit & Risk Solutions (C&RS) clients and organization. This team will become experts in the credit and risk spaces. They will have a strong understanding of the different credit and risk personas and workflows and be able to have credible diagnostic conversations with clients or...

  • Customer Success and Intelligence Manager

    1 week ago

    London, United Kingdom S&P Global, Inc. Full time

    09 The C&RS Customer Success Management team will directly support our Credit & Risk Solutions (C&RS) clients and organization. This team will become experts in the credit and risk spaces. They will have a strong understanding of the different credit and risk personas and workflows and be able to have credible diagnostic conversations with clients or...

  • Customer Success and Intelligence Manager

    1 week ago

    London, United Kingdom S&P Global, Inc. Full time

    09 The C&RS Customer Success Management team will directly support our Credit & Risk Solutions (C&RS) clients and organization. This team will become experts in the credit and risk spaces. They will have a strong understanding of the different credit and risk personas and workflows and be able to have credible diagnostic conversations with clients or...

  • Customer Success S

    2 months ago

    London, United Kingdom Propel London Ltd. Full time

    Leading B2B SaaS company within remote-access and remote-support solutions – growing exponentially following multi-million funding from a PE firm looking to fuel further growth The technology allows remote access to work (2nd largest by scale globally with customers in 160 countries including; Intel, IBM, NASA, Shell, DreamWorks and Philips The need...

  • Customer Success S

    4 days ago

    London, United Kingdom Propel London Ltd. Full time

    Leading B2B SaaS company within remote-access and remote-support solutions – growing exponentially following multi-million funding from a PE firm looking to fuel further growth The technology allows remote access to work (2nd largest by scale globally with customers in 160 countries including; Intel, IBM, NASA, Shell, DreamWorks and Philips The need for...

  • Customer Success S

    2 weeks ago

    London, United Kingdom Propel London Ltd. Full time

    Leading B2B SaaS company within remote-access and remote-support solutions – growing exponentially following multi-million funding from a PE firm looking to fuel further growth The technology allows remote access to work (2nd largest by scale globally with customers in 160 countries including; Intel, IBM, NASA, Shell, DreamWorks and Philips The need...

  • Customer Success S

    3 days ago

    London, United Kingdom Propel London Ltd. Full time

    Leading B2B SaaS company within remote-access and remote-support solutions – growing exponentially following multi-million funding from a PE firm looking to fuel further growth The technology allows remote access to work (2nd largest by scale globally with customers in 160 countries including; Intel, IBM, NASA, Shell, DreamWorks and Philips The need...

  • Customer Success S

    4 days ago

    London, United Kingdom Propel London Ltd. Full time

    Leading B2B SaaS company within remote-access and remote-support solutions – growing exponentially following multi-million funding from a PE firm looking to fuel further growth The technology allows remote access to work (2nd largest by scale globally with customers in 160 countries including; Intel, IBM, NASA, Shell, DreamWorks and Philips The need...