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Operational Resilience Manager
3 months ago
Group Operations Manager / Group Operations & Event Team Leader
Full Time / Permanent
3 days at HO – Petersfield (Monday – Wednesday)
2 days Hybrid (Thursday – Friday)
(May be asked to work at HO on Hybrid days on occasions)
Providing expert payroll training and qualifications for more than 25 years
The Payroll Centre supports everyone involved to ensure they can consistently produce compliant and accurate payrolls. Accounts Payable Association
The APA was created by leading AP professionals, for AP professionals to help provide education, networking and a community.
Our Operations Executive will play a core role within the Operations Team supporting both of the businesses across all departments driving best in class admin and customer service standards. You’ll use your communication and organisation skills to build and develop strong relationships that will influence a cross functional continual drive in performance improvement and accuracy within the company ensuring all deliverables are met.
Customer Relationship Management (CRM) system
· Data Steward for the CRM ensuring the information is accurate and reliable
· Gather and document business processes and best practice, advise on future state improvements
· Managing the development and customisation of the Microsoft Dynamics 365 environment to align with business needs and requirements working with third party IT consultants.
· Acting as the primary contact for Microsoft Dynamics internally, offering daily support to super users and commercial team members, and ensuring best practices through Definition Handbooks, Quick Start Guides, and user training
· Analyse and monitor data quality and assist with segmentation opportunities
· Developing reporting dashboards for Senior Management to measure and log best practice of CRM use as well as creating sufficient dashboards for the team
· Building effective relationships with all stakeholders across the business
Build of qualification content & material in Learning Management System (LMS)
· To assist with student interaction, to support to help them complete their qualification/course and provide excellent customer service
· Supporting Account Managers with reporting and queries
Continuously updating the CRM and ensuring alignment with the ACT system
General Office Support
Experience using CRM systems in particular Microsoft Dynamics 365
Ability to represent data accurately
Adept at business requirement analysis with a focus on reducing development effort and simplifying delivery
Excellent communication skills - both verbal and written with the ability to communicate effectively at all levels of the business and with customers in a clear and concise manner
Organisation and planning - plans, organises and schedules in an efficient manner, focuses on key priorities
Creative and willing to take on various projects and responsibilities
Maybe be required to travel to different locations including HQ
Computer literate with strong Microsoft Office skills, in particular Advanced Excel and PowerPoint
English as a mother tongue or total proficiency in both spoken and written English
Probation:
· Holidays:
· 25 days, plus all Public Holidays (After successful completion of probation)
Monday to Thursday - 8.Company will match pension contributions up to 5% of salary
· Company will contribute for medical insurance (if employee agrees to the benefit-in-kind which can affect their tax code)
· Help @ Hand App
· Life Assurance
·
