Customer Support Analyst with hybrid working
2 weeks ago
Customer Support Analyst Maidenhead (office based)
Between £45,000 to £55,000 (depending on experience)
Please only apply if you have strong experiences in supporting software and applications, alongside proficiency with SQL and database management.
We are seeking a customer support analyst to join one of our excellent clients as they look to expand their team. Priority given to those available immediately and living locally.
As a Customer Support Analyst, you will work as a member of the Fuel Pricing Support team, delivering world-class customer service to customers. Customer Support Analysts are the first line of customer support, providing high-touch customer service and sustained technical support. Striving to offer a consistently high-quality and efficient response to users, while maintaining adherence with customer and internal reporting requirements. Our client seeks to recruit and develop outstanding professionals that can maximize the use of emerging technologies to create innovative solutions for customers, committed to world-class customer service. This role offers the right candidate further career progression through either a technical or functional route.
Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures.
Participate in both functional and technical training and knowledge transfer for the company’s products.
Support and lead certain elements of transition activities for new customers into Support.
Continuous improvement – work with other team member to develop, propose and implement improvements in working practices.
After successful completion of the onboarding process there is the opportunity and expectation that you will provide on-call (after hours) support for evenings, weekends, and holidays as required.
Experience in troubleshooting software and testing software applications.
Strong technical skills in SQL and database management.
Exceptional customer services skills.
Highly motivated self-starter with a desire to help others and take action.
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