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Consultant Service Support

2 months ago

United Kingdom NES Fircroft Full time

This position will have overall responsibility to ensure effective design and efficient execution of a variety of operations projects predominately related to the Managed Service Provider, Vendor Management System and Recruitment Process Outsourcing. Scope will include contingent worker for both regional and global clients with multiple sub-components and/or sites and significant potential complexities and risks. This individual will typically lead or support implementation work streams including supplier on-boarding, change management, program design, program team hiring, program operations documentation, job catalog and rate card establishment as well as post launch projects and initiatives. Refining and developing business/operational processes considering best practice, in support of operational excellence and success
Support supplier on-boarding, working closely with the Global Supplier Relations team
Take ownership of the change leadership plan, coordinating and leading the delivery of program communications and training sessions for suppliers and client users as required
Support operations with the transition from implementation to stabilization post launch
Updating project documentation including process flows and descriptions
Manage or support ongoing BAU Operational projects, initiatives and changes
May be responsible for collecting and analyzing data related to customer engagements
Operational leadership for new implementations, products and processes, including operational set-up standards for any expansions
3+ years of operational, management or consulting experience, ideally within a MSP environment
~ Good understanding of vendor management software, including SAP Fieldglass
~ Ability to develop knowledge base quickly during an implementation or project
~ Able to apply root cause analysis principles when solving issues or challenges
~ Ability to prioritize and manage multiple projects
~ Advanced MS Office including a proficiency in PowerPoint, Visio and Excel

Bachelor degree in a technical or business related field, or equivalent work experience
~ Ability to travel up to 25% of the time, both domestically and internationally