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Implementation Specialist

2 months ago

United Kingdom Revalize Full time

At Revalize, we build the software and technology that powers sales of manufactured, complex products. Our customers rely on our software to select and sell everything from commercial ovens, to specialized pumps and valves, to grain elevators, and more. We are the global leader in sector-specific software solutions that help manufacturers optimize revenue operations through design applications, engineering simulations, product selection, CPQ, PIM, visualization, and data analytics.

Headquartered in Jacksonville, FL, we serve over 20,000 customers across the globe.

Revalize is a portfolio company of TA Associates.

Job Description

As a CPQ Implementation Specialist , you will work with project managers and business analysts to deliver implementation projects. You will also provide mentoring sessions to customers and respond to their ad-hoc requests, offering subject matter expertise and guidance. The role involves managing multiple tasks, troubleshooting, and documenting solutions.

Our customers are manufacturing companies, so daily activities include analyzing, designing, and delivering solutions specific to customers’ products, services, pricing, business rules, and selling process objectives.

The successful candidate will likely have experience in manufacturing or engineering. They will be inquisitive, a logical thinker, and have an interest in process improvement, and how products are manufactured and sold.

Responsibilities

  • Contribute to the Professional Services team by providing excellent customer service and support
  • Review, analyze, and evaluate customer business requirements, product compatibility rules, and solution objectives
  • Participate in ongoing implementation team decisions and internal projects
  • Lead implementation-specific activities and workshops with new and existing customers
  • Input issues and case data into customer-facing and internal issue-tracking applications.

Qualifications

  • Bachelor's degree or equivalent experience
  • Experience in Manufacturing or Engineering
  • Fluent in English
  • Some travel to clients
  • Strong interpersonal and communication skills
  • Technical aptitude and ability to learn new software quickly

Preferred

  • Familiarity with CPQ products or Product Configurators
  • Experience in JavaScript, CSS, HTML, and SQL.
  • Knowledge of technology, such as internet technologies and web applications