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SQL Server Engineer/ Support Engineer
3 months ago
Ready to take the next steps in your media career with a leading provider of high-performance network storage solutions? You’ll play a key role in delivering enterprise-level technical support to a range of industry customers.
Provide 1st-2nd Line technical support to customers in line with SLAs and KPIs.
Perform BAU troubleshooting support and maintenance remotely and guide customers through steps to resolve issues via phone and email.
Good knowledge in IT with familiarity with Networking and troubleshooting media storage or archival solutions is ideal.
Familiarity with remote desktop tools and helpdesk software, eg. Schedule: 8 hour shifts – Monday to Friday with weekend rota.