Training & Implementation Consultant (software)
2 weeks ago
Implementation Consultant: (SAAS, Software as a Service)
Implementation Consultant (SAAS)
Would you like to work for a fast growing, national award-winning software business in the heart of Manchester? Mobysoft is one of the fastest growing SaaS providers in the UK and has been shortlisted in the "Top 50 fastest growing technology companies in the North" for four successive years. Based in the heart of Manchester, Mobysoft provides predictive analytical software to social landlords that has helped our customers deliver tens of millions £ in savings. Implementation Consultant
Customer Success is a core value of Mobysoft. A SaaS Implementation Consultant (IC) is the key to ensuring that the Customer’s interactions with Mobysoft are professional, high quality and timely, providing the most secure foundation to build upon as the company continues to grow. Organised and structured, the IC is responsible for the systematic on time quality delivery of projects to customers. The successful candidate will learn how to implement and manage multiple concurrent projects across numerous clients.
The main goals of the IC are to provide configuration and technical implementation of the different Mobysoft products into the Social Housing sector. The IC drives projects from scoping and requirements gathering through to launch and support during a hyper-care period, by anticipating the needs of the clients and ensuring the alignment of the internal and external teams focused on the implementation.
Provide technical consulting and product expertise to customers enabling comprehensive solutions to be delivered.
Determine the scope of the solution, identifying and scheduling the resources required to successfully complete the implementation.
Ensure sales, account management, and support have the appropriate tools to sell and support Mobysoft’s products.
Produce and manage client-facing documentationConduct implementation pilots and help our customers envisage the final solutionWork with clients during implementations to, where required, identify and manage data cleansing of client data prior to full launch.
Present to internal stakeholders a detailed project review prior to customer launch
Project reporting up to PMO.
Willing to travel on an occasional basis to support key strategic client engagements.
Willing to be office based at least one day a week
Ideally 3+ years’ experience, OR Bachelor’s degree and 1+ years’ experience, working on a B2B and/or B2C role
Demonstrable experience in data manipulation using appropriate applications such as MS Excel etc.
Natural ability to problem solve and finds job satisfaction in creating logical solutions proficient in SQL.
Knowledge and experience working in the Social Housing sector-
Rent / Income Management, Housing Management Systems (Northgate, Civica, Capita, Orchard, Aareon, etc. A background in software implementation and Software-as-a-Service systems. Experience using a CRM solution such as SalesForce.
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