Operations Manager
1 month ago
Operations Manager - Homeless Prevention Uxbridge Be responsible for proactively leading a service delivering advice on housing options advice, including low cost home ownership, preventing homelessness and undertaking statutory assessments. Job Role Be responsible for the effective management of the council's allocation and re-housing services, including maintenance of the housing register and transfer list and resolution of accepted homeless cases to ensure the service is responsive to client needs within available resources ensuring agreed team plans and performance targets are delivered. Be responsible for leading and contributing to the delivery of strategic improvements to the service and other corporate, cross-cutting priorities, as required to deliver corporate priorities. This includes working closely with social care services to support the move-on of families to suitable accommodation, leading on cross-service strategies and understanding the impact of housing decisions on other key service areas. To be responsible for the selection, development and performance of the Homeless Prevention and Housing Allocations Teams in line with the Council's HR policies. To manage and deliver the range of panels available to enable key groups to access suitable housing and support, ensuring consistency and transparency in decision making. To be responsible for the effective operational delivery of key frontline services, including a timely, high quality casework management service and customer-focussed contact arrangements. This will include developing and implementing clear procedures and professional standards to achieve excellence in day-to-day service delivery. To be responsible for and actively review and manage all aspects of service delivery in regard to Housing Act 1996 P6&7. Be responsible for and proactively manage the housing allocation process to minimise void/ re-let times. Develop and implement creative strategies to reduce re-let times in council housing and temporary accommodation. Be responsible for providing advice on a range of housing options, including low cost home ownership which promotes self-service, independence and prevents homelessness
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