IT Consultancy Manager

4 weeks ago

United Kingdom boxxe Full time

For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference.

At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human.

How you’ll fit in to the big picture ✨

Your primary responsibility will be to lead and manage our Consultancy Team, including Professional Services Consultants, Project Managers, and support staff. You'll also be expected to contribute to billable consultancy work (up to 50% of your week). As part of the management team, you'll collaborate across business areas to shape and articulate our technical strategy, ensuring effective solutions and oversight on proposals and Statements of Work. You'll work closely with the Services Management Team and the Solutions Team to support ongoing business growth.

What you’ll be doing

  • Management, mentoring and development of a team of Professional Services and Project Management Consultants and associated support staff.
  • Ensuring the well-being of Consultancy Team and providing support where required
  • Work with our management teams to ensure we are delivering services as cost effective as possible
  • Setting strategy and executing against agreed goals
  • Defining training requirements based on future pipeline as agreed with the Solutions Team
  • Ensuring the correct resource is utilised in the most effective manner across the projects to be delivered
  • Supporting with the selection and management of third-party resources involved in the delivery of projects
  • Manage customer and partner escalations when raised. Ensure the outcome of the escalation meets the customer / partner expectation and is also agreed with the Consultant where required
  • Reporting and presenting
  • Supporting on client engagements where required
  • Perform Consultancy work up to 50% of the billable week initially with a view to reducing this depending on the management requirements
  • RFP/ITT/RFI/SOW/HLD/LLD peer review and occasionally contributing
  • Working with solution architecture on designing solutions / architecture / designing packaged services
  • Working with internal senior stakeholders
  • Working with key vendors to ensure the Consultancy Team have access to the latest releases and features of the vendors’ products
  • Ensuring the Consultancy Team have the correct vendor accreditation as agreed with both the Solutions Team and Partner Management
  • Perform ad-hoc administrative tasks as directed by Line Manager
  • Undertake any other ad hoc duties as required, which are deemed necessary to assist with the needs of the company

What experience we think you’ll need

  • 3+ years working as a billable Senior Consultant, preferably for a Managed Service Provider
  • 3+ years people management experience
  • Proven ability to mentor and develop a team
  • Strong work prioritisation skills
  • Excellent documentation skills
  • Setting strategy and executing on these and ensuring they are suitably targeted and reported on

At boxxe we believe that business should be about more than just profits. Sustainability is a core value. We are committed to reducing our environmental impact, encouraging inclusive working environments, and trading ethically. Everyone at boxxe is responsible for considering the impact of their actions on the environment and for reducing our carbon footprint through embracing Work from Anywhere (in the UK) principles, minimising travel by using virtual technology and adopting sustainable practices. boxxe embraces diversity. As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and business need.

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