Service Manager for Education Support Services

4 days ago

Stevenage Hertfordshire, United Kingdom Hertfordshire County Council Full time

Job Title: Service Manager for Services for Young People
Contract Type: Permanent
Childrens Services
Our vision is to meet the needs of young people who face challenges in education, their community or home life, to ensure a successful transition to adulthood.
Hertfordshire County Council Services for Young People (SfYP) supports young people to achieve their potential by delivering high-quality youth work, careers education, information, advice and guidance, as well as work-related learning and work experience opportunities. We review and maintain Education, Health and Care Plans (EHCPs) for young people aged 16 and over, ensuring they receive the support they need post year 11.
The service works in schools, colleges, community venues and young people’s centres, using a variety of approaches and methods during the day, evenings and weekends.
Responsible for a multi-disciplinary team of Careers Education IAG Advisers, Youth Workers, EHCP Coordinators, Employment Training Advisers, and other professionals across Stevenage and North Herts.
You will have strong recent and relevant operational performance management experience and skills and a proven track record of developing a culture of high performance and achievement, at pace.
As a member of the senior leadership team, you will have countywide strategic lead responsibilities for one or more service priority areas.
In addition to core funded work, the team delivers contracted services in schools and colleges such as careers guidance and work-related learning.
be innovative, flexible, motivational, have good attention to detail, work at speed, and can engage and negotiate with a wide range of partners from schools / colleges, employers / businesses, district / borough councils, the voluntary sector, other education providers and elected members.
Strong leadership and current successful operational performance management experience
Full driving Licence and daily access to a vehicle.
ICT competent including data and performance analysis
This job role is within the Community Services, level COM14 job profile. Please locate this via: Job profiles - Community services
Interview Date: 14th January 2026
Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.
You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.

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