Service Support Worker

**Service Support Worker**
**Location: Hertford**
**Contract type: Casual**

**Hours: As and when required**
**Salary: £9.60 Per Hour**

**We've got an opportunity**
Do you love helping people in need? Are you looking for a rewarding role that could kick start your career in the health and social sector? We are looking for a passionate and enthusiastic person with great people skills to join our Independent Living team.
At the British Red Cross, we put the people that need us at the heart of what we do. As a Service Support Worker, you will provide the support and care which can make a vital difference to the quality of people's lives, allowing them to continue living at homein comfort.
You will provide reactive, focused and flexible support to adults either following a hospital stay to enable early discharge when clinical needs have been met or to those living in the community to prevent hospital admission. You will assist the IndependentLiving Service Coordinator by undertaking duties required to meet the service users' needs in order to re-enable service users to remain in their own home and prevent hospital re-admission.
You will respond to referrals from Clinicians and Community Health Professionals and will be required to have the ability to assess service users' needs, complete and follow a support plan for the individual. In addition, you will be providing practical andemotional support in the service user's own home and signposting to other services where appropriate to enable the individual to live independently in their own home.
Not only will your role allow people to enjoy healthier, more fulfilling lives, but a career within Independent Living can be both rewarding and satisfying, providing extensive progression opportunities and allowing you to build meaningful relationships withboth colleagues and service users.
**Say hello to the team...**
The Independent Living (IL) & Crisis Response (CR) service (IL/CR)supports people in the space between hospital and home and responds to the needs of people in crisis following an emergency; maintaining an extensive network of external relationships acrosshealth, social care, and emergency services.
**This role could be for you if**
You can make things great. You know how to improve service quality for the benefit of users.
You're professional. You can deal with queries in a diplomatic and confidential manner
You love being flexible. Working hours out with the norm suits you.
**Also, you should be the following**:
Educated to GCSE level (or equivalent by experience)
IT literate
Full driving licence holder and access to own vehicle
Have a good knowledge of services provided by the NHS and Social Care
**We offer a wide range of staff benefits, these include**:
36 days holiday (including Bank Holidays)
Option to buy an extra 5 days annual leave
Up to 6% contributory pension
Flexible working policy
**A little bit more about us...**
The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us.
Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started.
At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardlessof; age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
Diversity is something we celebrate and we want you to be able to bring your authentic-self to the Red Cross. We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness.
In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated,situations of abuse are quickly investigated and perpetrators are dealt with effectively.
As part of its recruitment and selection process the British Red Cross undertakes DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults.
If driving is an essential requirement of the role, appropriate driver checks will be completed in line with current policy.
The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).
**Connecting human kindness with human crisis