Customer Team Leader

2 days ago

Isle of Arran North Ayrshire, United Kingdom CO-OP Full time

Closing date: 24-01-2025

Customer Team Leader

Location: Main Street, Lamlash, KA27 8LX

Pay: £13.32 per hour

Contract: 20 hours per week + regular overtime, permanent, part time

Working pattern: varied shifts including early mornings (from 6am), afternoons, late evenings (until 10pm) and weekends, to be discussed at interview. This role will include work on our Post Office Counters

Full, paid training provided

You can now apply for this role using your mobile device (no CV needed)

You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

We’re looking for Customer Team Leaders to join our team at Co-op.

When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you’ll do

  • Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, support with tasks on the post office counter, often taking ownership for managing the store and handling challenging situations
  • Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
  • Make sure that the store remains safe, legal, and fully operational
  • Manage diligence checks and stock accuracy to make shopping a great experience for our customers
  • Support your store manager by deputising when they’re not working and delivering a variety of HR processes
  • Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
  • Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

This job would suit people who have

  • A genuine care for the needs of customers and members
  • The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
  • Great people skills, with the ability to build positive relationships with customers and colleagues
  • Strong organisational and problem-solving skills
  • A desire to learn, grow and develop your leadership skills
  • The flexibility to work a range of different shifts

Why Co-op?

  • Full, paid training and dedicated support for your personal development and career progression
  • 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
  • A pension scheme with up to 10% employer contributions
  • Wagestream– a money management app giving you access to a percentage of your pay as you earn it
  • 36 days of holiday (including bank holidays, pro rata for part time colleagues)
  • Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
  • 24/7 employee assistance service
  • Rotas shared three weeks in advance and accessible on your phone
  • Cycle-to-work scheme

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at

diversity-inclusion-wellbeing.

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

#3

  • Customer Team Leader

    2 days ago

    Isle Of Arran, United Kingdom Co-op Full time

    Closing date: 24-01-2025 Customer Team Leader Location: Main Street, Lamlash, KA27 8LX Pay: £13.32 per hour Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (from 6am), afternoons, late evenings (until 10pm) and weekends, to be discussed at interview. This role will include work on...

  • Urgent Search! Customer Team Leader

    2 days ago

    Isle of Arran, United Kingdom CO-OP Full time

    Closing date: 24-01-2025 Customer Team Leader Location: Main Street, Lamlash, KA27 8LX Pay: £13.32 per hour Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (from 6am), afternoons, late evenings (until 10pm) and weekends, to be discussed at interview. This role will include work on...

  • Customer team leader

    6 days ago

    Arran, United Kingdom CO-OP Full time

    Closing date: 11-10-2024 Customer Team Leader Location: Main Street, Lamlash, KA27 8 LX Pay: £13.32 per hour Contract: 39 hours per week + regular overtime, permanent, full time Working pattern: varied shifts including early mornings (from 6am), afternoons, late evenings (until 10pm) and weekends, to be discussed at interview.This role will include work on...

  • Customer Team Member

    1 day ago

    Isle of Arran, North Ayrshire, United Kingdom CO-OP Full time

    Closing date: 27-01-2025 Customer Team Member Location: 2 Shore Street, Brodick, KA27 8AG Pay: £12.00 per hour Contract: 16-20 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview ...

  • Customer Team Leader

    2 days ago

    Lamlash, North Ayrshire, United Kingdom Co-op Full time

    Closing date: 24-01-2025 Customer Team Leader Location: Main Street, Lamlash, KA27 8LX Pay: £13.32 per hour Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (from 6am), afternoons, late evenings (until 10pm) and weekends, to be discussed at interview. This role will...

  • Customer Team Leader

    2 days ago

    Lamlash, North Ayrshire, United Kingdom Co-op Full time

    Closing date: 24-01-2025 Customer Team Leader Location: Main Street, Lamlash, KA27 8LX Pay: £13.32 per hour Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (from 6am), afternoons, late evenings (until 10pm) and weekends, to be discussed at interview. This role will...

  • Customer Team Leader

    1 day ago

    Dalry, North Ayrshire, United Kingdom Co-op Full time

    Closing date: 27-01-2025 Customer Team Leader Location: 21 New Street, Dalry, KA24 5AH Pay: £13.32 per hour Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (from 6am), afternoons, late evenings (until 10pm) and weekends, to be discussed at interview Full, paid...

  • Customer Team Leader

    10 hours ago

    Dalry, North Ayrshire, United Kingdom Co-op Full time

    Closing date: 27-01-2025 Customer Team Leader Location: 21 New Street, Dalry, KA24 5AH Pay: £13.32 per hour Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (from 6am), afternoons, late evenings (until 10pm) and weekends, to be discussed at interview Full, paid...

  • Customer Team Member

    1 day ago

    Isle of Arran, United Kingdom CO-OP Full time

    Closing date: 27-01-2025 Customer Team Member Location: 2 Shore Street, Brodick, KA27 8AG Pay: £12.00 per hour Contract: 16-20 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full, paid...

  • Customer Team Member

    2 days ago

    Isle Of Arran, United Kingdom Co-op Full time

    Closing date: 27-01-2025 Customer Team Member Location: 2 Shore Street, Brodick, KA27 8AG Pay: £12.00 per hour Contract: 16-20 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full, paid...

  • Customer Team Member

    6 hours ago

    Arran, United Kingdom CO-OP Full time

    Closing date: 27-01-2025 Customer Team Member Location: 2 Shore Street, Brodick, KA27 8AG Pay: £12.00 per hour Contract: 16-20 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full, paid...

  • Customer Service Representative

    24 hours ago

    Isle of Arran, United Kingdom Anderson Knight Full time

    Anderson Knight is proud to partner with a leading organisation to recruit for a role focused on supporting customer needs and ensuring exceptional service delivery across global markets. This position offers an exciting opportunity to contribute to a dynamic team within a well-established and innovative company.Key Responsibilities:Responding to customer...

  • Customer Service Team Leader

    1 week ago

    Isle of Man, United Kingdom Canada Life Group (UK) Ltd (The) Full time

    Job Description Application closes Wednesday 20th November Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.Part of our parent company Great-West...

  • Customer Service Team Leader

    1 week ago

    isle of man, United Kingdom Canada Life Group (UK) Ltd (The) Full time

    Job Description Application closes Wednesday 20th November Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.Part of our parent company Great-West...

  • Customer Team Leader

    1 day ago

    Charlestown of Aberlour, United Kingdom CO-OP Full time

    Closing date: 27-01-2025 Customer Team Leader Location: 91 High Street, Charleston, Aberlour, AB38 9QB Pay: £13.32 per hour Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings 6am, afternoons, late evenings 10pm and weekends, to be discussed at interview Full, paid training provided...

  • Customer Team Leader

    6 hours ago

    Charlestown of Aberlour, United Kingdom Co-op Full time

    Closing date: 27-01-2025 Customer Team Leader   Location: 91 High Street, Charleston, Aberlour, AB38 9QB Pay: £13.32 per hour Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings 6am, afternoons, late evenings 10pm and weekends, to be discussed at...

  • Customer Team Leader

    6 days ago

    CITY OF WESTMINSTER, United Kingdom Co-op Full time

    Closing date: 23-01-2025 Customer Team Leader   Location: 192 Baker Street Station, Marylebone, Westminster, NW1 5RT Pay: £13.32 per hour Contract: 24 hours per week + regular overtime, permanent, part time Working pattern: 6am to 2:30pm on Monday and Tuesday, 2:30pm -11pm on Saturday   Full, paid training...

  • Customer Team Leader

    5 days ago

    City of Westminster, United Kingdom Co-op Full time

    Closing date: 23-01-2025 Customer Team Leader   Location: 192 Baker Street Station, Marylebone, Westminster, NW1 5RT Pay: £13.32 per hour Contract: 24 hours per week + regular overtime, permanent, part time Working pattern: 6am to 2:30pm on Monday and Tuesday, 2:30pm -11pm on Saturday   Full, paid training...

  • Customer Team Leader

    1 day ago

    CHARLESTOWN OF ABERLOUR, United Kingdom Co-op Full time

    Closing date: 27-01-2025 Customer Team Leader   Location: 91 High Street, Charleston, Aberlour, AB38 9QB Pay: £13.32 per hour Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings 6am, afternoons, late evenings 10pm and weekends, to be discussed at...

  • Customer Team Leader

    2 days ago

    City of Westminster, United Kingdom The Co-operative Group Full time

    Customer Team LeaderLocation: 192 Baker Street Station, Marylebone, Westminster, NW1 5RTPay: £13.32 per hourContract: 24 hours per week + regular overtime, permanent, part-timeWorking pattern: 6am to 2:30pm on Monday and Tuesday, 2:30pm - 11pm on SaturdayFull, paid training providedYou must be aged 18 or over to be a customer team leader at Co-op, as...