Customer Service Representative

3 weeks ago

Isle of Arran, United Kingdom Anderson Knight Full time

Anderson Knight is proud to partner with a leading organisation to recruit for a role focused on supporting customer needs and ensuring exceptional service delivery across global markets. This position offers an exciting opportunity to contribute to a dynamic team within a well-established and innovative company.


Key Responsibilities:

  • Responding to customer queries via email and telephone in a professional and timely manner.
  • Coordinating with internal teams to manage key processes, including customer onboarding, order management, and issue resolution.
  • Addressing customer complaints efficiently, ensuring a positive outcome.
  • Providing updates on orders, stock levels, documentation, and back-order statuses.
  • Working closely with logistics and administrative teams to ensure smooth operations.
  • Assisting with order processing and customer inquiries as required.
  • Staying informed about product updates and company developments.


About You:

  • A proven track record in customer service within a fast-paced environment.
  • Confident in the use of Microsoft Office and related systems.
  • Knowledge of industry practices or technical expertise would be advantageous.
  • Experience with ERP systems such as Sage or Salesforce is beneficial.
  • Highly organised with the ability to prioritise tasks effectively.
  • Proficiency in additional languages is desirable but not essential.


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