Shift Operative

Keep the gates flowing and the smiles going - Join us as a Gateline Operative
At Northern we keep people moving with confidence and behind the scenes, our data engineers create the same confidence in the information and insights which keep Northern’s services running safely, smoothly and efficiently. As the Data Engineering Team Manager, you will be accountable for building and leading a high performing team of skilled data engineers, managing cross-functional projects, and aligning the data engineering strategy with business objectives. This role is pivotal in ensuring the availability, security, and scalability of data systems to support the organisation's digital transformation – it’s about shaping how data powers Northern’s future.
Join our team as a Gateline Operative and be the welcoming face of our station
As a Gateline Operative, you’ll be responsible for providing high-quality customer service whilst ensuring the smooth operation and maintenance of our automatic ticket gates.
You’ll ensure Northern's interests in terms of revenue being achieved, through pro-active monitoring of the gateline facility, assisting customers with their various needs and ensuring ticket related issues at the gateline are dealt with swiftly and courteously.
You will also Cover Dispatching as a GPR (General Purpose Relief) So you will cover multiple stations on the line, making sure the trains depart on time
Assisting customers at the gates with queries, tickets, and travel advice
Monitoring fare compliance and challenging fare evasion appropriately
Willingness to work flexible shifts, including early mornings, evenings, weekends and bank holidays
Previous customer service experience is helpful, but not essential – full training will be provided
24,088 during your first 6 months of training
~ After training, your base salary increases to £26,101
~ Plus mileage allowance (Where Applicable)
~ Plus overtime opportunities

Because we value our people and reward hard work, we’ve created a benefits package that we think you’ll love. Opportunities to progress and grow - including comprehensive training schemes and a range of online learning courses.
Full Uniform for Frontline Facing Roles - our frontline people are the face of the business, so we provide you with a stylish and high-quality uniform.
Cycle to Work Scheme - save up to 42% on the cost of a bike, while also spreading your payments throughout the year.
Free Travel on Northern services - everyone who works at Northern, plus their partners/spouses and dependents, can travel for free right across our full network of services. *Defined Benefit Pension Scheme - you’ll rarely find a pension as good as a Northern pension, and we top up your pension with a generous 1.5 times your contribution.
Employee Assistance Programme - advice, support and useful information 24 hours a day, 365 days a year on everything from family issues to lifestyle matters.
Exclusive benefits with Northern Perks - enjoy retail discounts, instant vouchers, cashback, wellbeing support and much more.
We’re an equal opportunities employer and a promoter of diversity and inclusion in the workplace. We encourage and welcome applications from candidates from all backgrounds, regardless of gender, sex, ethnicity, race, religion, education, socioeconomic background, disability, or sexual orientation.
We also have Disability Confident status, which means we’re committed to making the most of the talents that disabled people can bring to the workplace.
A t Northern, we don’t just move people from A to B - we’re building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that’s something you need.
We're also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we’ll always offer an interview.
All successful offers will be subject to a DBS check and medical assessment.