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At ClickUp, we’re not just building software. That’s why we created the first truly converged AI workspace, unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI, empowering millions of teams to break free from silos, reclaim their time, and unlock new levels of productivity. We're looking for a Senior Strategic Services Consultant to act as a strategic partner and trusted advisor to our customers, blending strong relationship management with a deep understanding of ClickUp’s platform and capabilities. This role sits at the intersection of customer success, solution strategy, and technical enablement, supporting long-term growth, adoption, and measurable business outcomes.
Senior Strategic Services Consultants at ClickUp lead with a customer-first mindset, developing success plans, guiding onboarding and adoption, and ensuring stakeholders see continuous value throughout their lifecycle. While you’ll support technical initiatives like process optimization, workflow design, and AI enablement, you’ll also own the overall health, engagement, and strategic direction of your accounts. You’ll work cross-functionally with Sales, Product, and Support to align efforts and ensure each customer’s success story is long-term, scalable, and impactful.
Senior Strategic Services Consultants at ClickUp are responsible for delivering measurable value and driving meaningful business outcomes across their customer portfolio by focusing on:
Customer Enablement & Onboarding: Guiding new teams through implementation, onboarding, and training to ensure a smooth start and foundational success.
Account Health & Engagement: Proactively managing user adoption, stakeholder alignment, and account health to promote long-term success, retention, and growth opportunities.
Collaborating with customers to identify critical business processes, map them to scalable solutions, and drive efficiency through ongoing refinement and performance insights.
Senior Strategic Services Consultant at ClickUp act as the strategic and technical owner of the customer relationship, ensuring every customer achieves measurable success through ClickUp product and AI feature set.
Lead or support the end-to-end onboarding and implementation of ClickUp, from discovery and solution design to training and go-live support.
Account Health Management
Build and execute adoption plans and account reviews to maintain or improve health.
Identify risks early and build recovery plans in partnership with the account team.
Provide technical training and consultation on AI and automation best practices, including prompt design, agent architecture, and scaling use cases across teams.
Customer Success & Expansion
Serve as the technical partner to assigned accounts, connecting adoption to business value.
Generate qualified leads through data-driven insights and AI usage analysis.
Act as the voice of the customer, translating business objectives and pain points into actionable insights for Product, Engineering, and Support.
Partner with account teams to maintain alignment between delivery and success.

Consultative Discovery: Exceptional at workflow analysis, process design, and identifying friction points. Project and Program Management: Ability to manage complex customer programs with multiple stakeholders, deadlines, and outcomes. Skilled at running structured account plans.
Data and Reporting: Comfortable using dashboards and metrics to communicate health, adoption, and ROI. Interprets usage data to drive recommendations.
Account Ownership: Full accountability for assigned book of business: proactive, organized, and driven to achieve measurable outcomes.
Works cross-functionally with account team, Product, and Sales to align on outcomes. We hire the best people for the job and support each person’s journey to build their boldest career.
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Visa Sponsorship
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