SQL Application Support Engineer

3 weeks ago

London, United Kingdom Beavertown Brewery Full time

Application Support Coordinator
Minimum 2 days per week on-site

In 2020 we opened BEAVERWORLD, our Out of this World brewery & mothership in Ponders End. Alongside our Lockwood Brewery in Tottenham Hale and our micro-brewery at the Tottenham Hotspur Stadium we have the capacity to brew a staggering 90 million pints a year.

Now, we’re happily brewing loads of great beer - for everyone to enjoy - anywhere in the universe...although tastes best when drank on Earth. So, if you’re after some tasty beer with a difference you’ve come to the right place.

In this role, you’ll coordinate the day-to-day support processes for core business applications including SAP Business One, associated add-ons (Brutos, Boyum), EDI, Saltbox iPaaS and new software solutions post implementation.

You’ll collaborate with business SAP Champions and other Users to improve and document SAP B1 processes and ensure knowledge and best practices are shared across teams. You’ll also manage the escalation of tickets to our third-party support providers for SAP B1 and EDI, ensuring issues are accurately resolved in a timely manner and keeping business stakeholders informed throughout.

In this role you’ll also assist with upgrades and enhancements to core business applications, ensuring requirements are gathered and documented, and coordinating user testing.

Coordinate day-to-day support processes for SAP B1 (& add-ons), EDI and other core applications
Assist in the prioritisation, escalation and resolution of core application service tickets and issues, working closely with third-party support providers and key users
Analyse trends and root causes for support issues, to identify areas for improvement
Lead and participate in SAP B1 process improvement initiatives and upgrade & enhancement projects with the business and IT providers
Produce and maintain user-friendly user guides and documentation for SAP users and Core Systems team
Coordinate business SAP Champions and other Users to ensure best practices are shared, and documentation is kept updated
Administer SAP Business One license allocations and authorisations, with a strong focus on security and license utilisation
Support other members of the D&T Core Systems Team with implementation of software application projects as required

Strong track record of supporting and using SAP Business One
Solid understanding of Application Support processes and principles
SQL and SAP Query writing skills
Experience of working with third-party support providers and developers supporting SAP Business One
Technical IT knowledge combined with experience in a business environment
Experience supporting EDI and interfacing solutions
Good analytical and planning skills, with demonstrable experience in Microsoft Office and other business applications.
Experience in the FMCG sector or other fast growth businesses

Discounts on Beavertown beer and goodies
~ Discretionary bonus
~25 days Annual Leave plus bank holidays plus a day off to celebrate your birthday
~2 days off every year for volunteering
~ Private healthcare
~ Company pension
~ Life Assurance (x3) and Group Income Protection
~ Team and company social events including monthly lunch


If you haven't heard back from us within 2 weeks of your application, then it means that you haven't been successful in securing an interview.

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