Customer Support Administrator

1 week ago


Chester Cheshire, United Kingdom HAYS Full time €6 - €15

Dutch-speaking Customer Service Advisor, Monday-Friday, 35 hours p/w, hybrid, temporary for 6 months, £15 p/h Your new company
Hays is currently working with one of the world's largest pharmaceutical companies. They are seeking a Dutch-speaking customer service advisor to join their well-established business. They were awarded the National Media of Technology for extending and enhancing human life through innovative pharmaceutical research and development and for undertaking hugely complex clinical trials.
Understand policies around order management and customer enquiry processes.
Receive orders and enter them into the SAP system.
Inform customers in case of quality issues related to product, recalls, or put on hold situations.
Archive order and delivery documents.
Receive and answer customer contacts through phone, email and fax in call tracking tool.
Assist, receive and answer any ad-hoc enquiries.
Support the internal and external audits.
Must be a competent Dutch speaker.
French speaking is desirable but not essential.
Previous experience within Administration and Customer Service.
15 per hour for 35 hours per week.
~6 months temporary role, potential for extension dependent on performance and business needs.
~ Hybrid working



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