Customer Service Administrator

2 weeks ago

Chester, United Kingdom Hays Business Support Full time
Your new company
A fun, thriving and growing travel company in Central Chester is looking for the support of 2 customer service agents over the summer months to help with a rise in admin queries Huge on culture and growing skills, my client is an award-winning employer that would benefit from someone looking for their next opportunity within customer service.
Your new role
Working in the customer service team, you will be responsible for responding to email queries and liaising with customers, following feedback received. Whilst this role is primarily administration based, you will be required to make some outbound phone calls. You will have access to a knowledge base of responses and have a clearly defined training schedule in your first week to set you up for success You will be office based in Central Chester throughout the course of your role, which will last from 1st July to August 24th inclusive, with a Monday to Friday work week - so you can make the most of your weekends
What you'll need to succeed
This role would suit university students or recent graduates that are available over the summer months You will have bounds of enthusiasm and thrive in a fun and inclusive environment. Whilst experience in a similar role is not essential, if you pride yourself on your excellent people skills, have an engaging phone manner and are able to demonstrate a high level of written and verbal English this role could be for you. The ideal candidate will be confident and resilient, with the ability to handle objections and complaints in a calm and professional manner. You will be available for the duration of the contract, which will be for an 8-week period starting on the 1st of July, therefore, we cannot accommodate any holidays throughout. 1-2 days can be reviewed as an exception, but 1 week + is not viable.
What you'll get in return
Working with this local employer of choice, you will have access to incredible benefits and amenities Games rooms, Friday drinks delivered to your desk, ad hoc treats throughout the summer and an hourly rate of £12.82. You will be in an incredible central location Hours of work will be Monday-Friday, 9-5:30pm.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

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