Enterprise Systems Lead

1 week ago

London, United Kingdom The Francis Crick Institute Full time

Monday – Friday. This is a 12 month (Mat cover) fixed term position on Crick terms and conditions of employment. This role is hybrid and requires a minimum of 3 days per week in the office.
Application closing date : 4th of January 2026 at 23.59

The Francis Crick Institute is Europe’s largest biomedical research institute under one roof. Our world-class scientists and staff collaborate on vital research to help prevent, diagnose and treat illnesses such as cancer, heart disease, infectious diseases and neurodegenerative conditions.

The Crick is a place for collaboration, innovation and exploration across many disciplines. A space where the brightest minds can pursue big and bold ideas and discover answers to crucial scientific questions. We support them in a dynamic environment which fosters excellence with state-of-the-art infrastructure, cutting-edge facilities, and a creative and curious culture. This gives us the freedom to take risks and carry out high-quality, pioneering research. Creating a space for discovery without boundaries helps us to turn our science into benefits for human health and the economy.

We are looking for an engaging and passionate Enterprise Systems Lead – Service now to join our team here at the Crick. You will be a proactive leader with strong organisational skills, stakeholder engagement experience, and a solid understanding of the design and development lifecycle. You’ll bring hands on experience with ServiceNow or similar ITSM platforms, guiding developers and driving process improvements. As this role involves significant project management, you will bring energy and creativity to foster positive team collaboration. Leading the delivery of design, implementation and service transition for products and services using the current enterprise systems platforms (focused on ServiceNow, but may also include Workday, particularly where scope includes both platforms)
Utilise ServiceNow integrations platform (e.g. An in-depth understanding of business processes for key operational teams as implemented in ERP tools such as Workday, and Workflow tools such as ServiceNow.*
Exposure to Enterprise Business Intelligence tools such as Power BI and IT Service Intelligence tools such as Splunk, as well as the infrastructure required to support them.
A data mindset, with experience of database design, development and management and knowledge & understanding of ETL/ESB tools
Use of an ITIL-based approach for service, change and incident management.*
We make space for creative, dynamic and imaginative ideas and approaches. We show respect for one another, work cooperatively and support the wider community.

At the Francis Crick Institute, we believe that diversity and inclusion are essential to driving innovation and scientific discovery. We are a Disability Confident: would like to apply by phone or post) please email: karen.Visas: Applicants for this role will be eligible for sponsorship to work in the UK
~ Generous Leave : 28 days of annual leave, plus three additional days over Christmas and bank holidays.
~ Pension Scheme : Defined contribution pension with employer contributions of up to 16%.
~ Occupational health services and mental health support programs.
~ Eye care vouchers and discounted healthcare plans.
~ Work-Life Balance :
~ Childcare support allowance.
~ Annual leave purchase options.
~ Crick Networks offering diverse groups’ support, community and inclusive social events.
~ Discounted gym memberships, bike-to-work scheme, and shopping discounts.
~

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