Senior Salesforce Consultant

2 weeks ago

Manchester, United Kingdom NCC Group Full time

Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group.

We are on a mission to make society a safer and more secure place. Our people are the ones who make that mission possible; a global community of talented individuals working together towards a safer future.

We aim to create an environment where everyone can reach their full potential. We work together, we are brilliantly creative, we embrace difference and we want you to help us in our mission, as an Senior Salesforce Consultant.

Take a look at our website here to learn more about why we’re one of the leading global cybersecurity consulting firms

About the Job

NCC Group are looking for a Senior Salesforce Consultant to join our in-house line of business applications systems team. We are looking for an experienced and enthusiastic candidate with both a functional and technical understanding of business systems.

Our Senior Salesforce Consultant will be heavily involved in our projects and would be responsible for Salesforce configuration, testing and deployment. As a Senior Salesforce Consultant, you will work alongside Technical Consultants and Business Analysts to help design, develop, and deploy internal Salesforce projects all while learning and growing your skill set.

Using their expertise, the successful candidate will quickly assimilate our current organisational situation, business processes and supporting applications to play a key role in the design and delivery our CRM solution. In doing so the successful candidate will be a key player in major projects with multiple departments and stakeholders playing an integral role in our systems transformation programme.

As part of the Salesforce team, you will ensure projects are delivered in line with the company’s development, change and release processes.

Role Responsibilities

  • Ownership towards the architecture of Salesforce
  • Responsible for the deployments for Salesforce using Gitlab and Gearset
  • Manage technical design, delivery and testing of integrations and custom extensions Assist with the configuration and customisation in different Salesforce offerings including Sales & Service Cloud, Revenue Cloud, Pardot, CPQ Plus, DocuSign and other products.
  • Write and maintain functional documentation of customer business requirements and translate into technical requirements.
  • Validation of functional and technical design.
  • Create profiles, permission sets, custom permissions & implement security/sharing rules at object, field and record level.
  • Design custom objects, custom fields, record type-based page layouts, custom tabs
  • Knowledge on custom setting, custom metadata Types and custom labels.
  • Set up validation rules, approval processes and flows.
  • Perform manual and/or automated data entry/data clean-up as required.
  • Work on documentation and preparing training materials.
  • Provide second line support for Salesforce when required, acting as an escalation route for support teams.
  • Working with other system owners of connected systems such as Workday, Pardot, DocuSign, MuleSoft, etc.
  • Work with operational teams around the world as required.

Skills and Qualifications

Essential

  • Salesforce Administrator Certification, preferably Advanced
  • Hands-on experience using and implementing Salesforce Sales Cloud, Service Cloud and Revenue Cloud ideally with knowledge of Pardot, DocuSign and CPQ, in addition configuring App Exchange integrations with external solutions.
  • Custom Development of Flows
  • Experience using Gearset and Global Gitlab for deployments or other deployment toolsets.
  • Demonstrable experience of covering the complete project life cycle, in a structured environment (agile methodology).
  • Demonstrable experience of covering the complete project life-cycle, in a structured environment (agile methodology).
  • Experience delivering successful application system changes related to Salesforce.
  • Demonstrable skill in the following areas: configuration of custom objects, record types, fields, page layouts, formulas, data validation rules, triggers, flows, approval processes, installed packages, APEX and Visualforce.

Desirable

  • Bachelors or Masters Degree in Computer Science, Information Technology or equivalent.
  • Project experience implementing migrated systems to Salesforce from legacy CRM systems.
  • Project experience with interfaces between multiple systems.
  • experience of working across multi-state locations and time zones, within a Company that has experience of mergers and acquisitions.

About your application

We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.

If you do not want us to retain your details please email cv@nccgroup.com. All personal data is held in accordance with the NCC Group Privacy Policy. We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.

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