Salesforce Administrator

2 months ago

Manchester, United Kingdom M247 Full time

Location: Manchester, M15 5RL

Contract: Permanent, full time

Hours: Monday-Friday, 4 days per week in the office

**Salary**: Circa £40,000

**About M247**

We’re so proud of the people and team at M247; our success and growth are a real joint effort. The key to our amazing team is simple - we focus on recruiting the best person for the job. We then create opportunities and equip you with the skills you need to build a successful career.

**Position**:
**The role**

To act as a Single technical point of contact and trusted technical advisor. Providing technical solutions to resolve business problems. To build strong relationships with key stakeholders.

This is a hybrid role using technical knowledge mixed with business consulting skills to function as an advocate with internal teams.

**Key responsibilities include but are not limited to**:

- Consult with departments across the company to understand, document and analyse business requirements.
- Maintain user roles and profiles, security settings, access settings etc. (User Profiles, Role Hierarchy, Sharing Rules and Security).
- Create and manage custom objects, fields, formulas, validation rules, and custom workflows.
- Drive and increase user adoption and ensure user satisfaction, including developing, documenting, and delivering training.
- Perform data integrity and manipulation tasks such as merging duplicate records.
- Design and deploy custom dashboards and reports.
- Design, build, test and deploy enhancements to objects, page layouts, workflows, and alerts within Salesforce.
- Maintain and support integrations between SFDC and existing systems.
- Maintain knowledge of new and trending Salesforce functionality to recommend improvements.

Key performance indicators
- Perform SalesForce administrative tasks such as creating accounts and profiles, defining fields, maintaining drop-down values, etc.
- Log and track identified system problems through resolution.
- Be a champion for SFDC throughout the organization.
- Assist/develop reporting, forecasts, Key Performance Indicators and analytics that provide feedback on performance.

These KPIs, as well as other traits, skills and knowledge requirements will be measured and monitored through the performance management process.

**Requirements**:
**Key technical skills needed**:

- Experience in a Salesforce Administrator role.
- Confident and concise communication style with Business Teams and the ability to suggest features and enhancements to solve business problems and drive adoption.
- Ability to configure and maintain user security permissions in compliance with organizational needs.

Desired
- Salesforce Certified Administrator (ADM201) certification.

**Other information**:
**Your package and perks**

In recognition of your hard work, you’ll be entitled to 25 days holiday + bank holidays with purchasing scheme available, Healthcare Cash Plan and PERKS, Company Life Assurance, 3% company Pension contribution, Enhanced Paternal Leave, Employee Assistance Programme, a challenging and learning focused work environment, plus more.

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