XR Lead AV Technician

2 weeks ago

London, United Kingdom TeamPeople Full time

Primary Function

We are seeking a full time XR Lead Technician to work at our clients offices in London. As one of the World’s leading tech companies, our client is well known for being a fast paced working environment that adopts an innovative, dynamic and social culture.

The role will involve working within the XR team managing the creation and distribution of content via multiple methods of outreach such as live streaming, online, pre-records for pr/marketing etc. The ideal candidate will have a knowledge of the XR landscape from a production or creative deployment perspective and exposure to high profile projects. Experience using cloud based production workflows and traditional AV workflows is a benefit.

Duties & Responsibilities

  • Main point of contact for the regional market for all clients requesting technical XR event support.
  • Responsible for reporting a number of data points during weekly, monthly, quarterly and annual for XR related activities in line with SLAs.
  • Communicates effectively to explain our services to technical and non-technical clients as needed.
  • Educate and coach clients on XR capabilities across supported spaces in the region and any alternative options to support their requests.
  • Provides operational and technical support for XR projects.
  • Escalate equipment failures to appropriate teams and assist with the resolution as needed to maintain service levels.
  • Schedules and manages all entries and updates on the technicians’ calendars.
  • Monitor cloud based systems remotely and troubleshoot/escalate where necessary.
  • Ensures that a balanced workload is triaged among technical staff, and notifies line
  • manager of high priority tasks or events.
  • Takes on tasks in special projects or assignments as outlined by the supervisor and/or service delivery manager and executes them within the given timeline.
  • Creates and executes technical plans and revises as appropriate to meet changing needs and requirements.
  • Creation of SOP documents, completing detailed event reporting as well as utilising the event ticketing system.
  • Owns the technical support lifecycle and is responsible for managing technical risks throughout pre-production planning, execution and post event.
  • Content assessments and management of content files for event delivery.
  • Consistently delivers high quality service to our client and facilitates partners tours of
  • the space.
  • Facilitates team and client meetings effectively.
  • Resolves and/or escalates issues in a timely fashion..
  • Understands how to communicate difficult/sensitive information tactfully.
  • Assists with training of staff and improving their technical proficiency

Skills & Qualifications

  • Able to operate or learn equipment to support streaming, Video Conferencing, Audio Conferencing, Local Audio Reinforcement, Video Technologies (including projection, switching and formatting).
  • Understanding and experience using various social Products (i.e.Facebook Live, Instagram, IG Stories, Boomerang, etc).
  • Ability to communicate difficult/sensitive information tactfully.
  • Excellent interpersonal skills, including relationship building and collaboration within a diverse, cross-functional team.
  • Web or Internet start-up environment and customer service experience are a plus.
  • Self Starter can demonstrate learning and be open to learning.
  • Organised.
  • Ability to take direction well
  • Asset workflow management experience a plus
  • Possesses significant knowledge of technical event support system architectures.
  • Ability to travel Domestic/ International.
  • Ability to mentor colleagues

Education & Experience

  • 7+ years of professional technical production experience
  • Experience managing a team of technical and creative people at varying levels

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