AR Lead Analyst

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Hybrid working with up to 4 days per week working from home

Brighton

Permanent

Salary circa £35K per annum dependent upon experience

Full time 35 hours per week

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

We’re looking for an accounts receivable subject matter expert to join us who will accurately record, allocate, report, and control all payments received by BUPA Global in respect of its world-wide (trade) debtors via direct debit, credit cards, direct transfer, indirect payment processes such as bordereaux and any others that may apply at any time.

The role requires developed skills in work organisation, prioritisation, and problem solving together with relevant technical understanding and experience of book-keeping. Whilst the role has no reports/ staff, the job holder will need to be able to influence peers and other levels both within the same team and in other teams based on their technical expertise.

This is a brand new role which creates the opportunity to shape it and make it your own. Here you’ll gain exposure to a wide variety of stakeholders and experience Bupa’s global footprint.

The role is directly accountable for:

Accuracy of customer accounts indebtedness and of relevant receivables ledgers for all insurers

Timely identification and allocation of matching open items

Timely and pro-active receipt of remittance/ payment details in order to achieve the above

Pro-active advice to customers on how to pay their accounts.

Remediation and transfer of payments received to wrong accounts.

Identification and remediation of any payments that do not meet regulatory or policy requirements with special attention to sanctions, anti-money laundering, and KYC rules

Accountabilities & Activities:

Responsible for the team’s accurate reflection of all premium balances and data on SWAN, PSI / other systems.

Accountable for the integrity of customer balances across all customer types for all insurers in Swan as well as ensuring that any issues relating to Swan limitations are noted so that a correct aging of debt is maintained and can be used for collection activity with confidence.

Ensuring that controls and reports that demonstrate the accuracy, integrity and completeness of all debtors’ balances are carried out to the required timetable/ frequency and that any exceptions are reported and addressed within SLA.

Ensure that all refunds, manual billing adjustments, tax credits, bank charges, and ex-gratias are appropriately checked and documented prior to entry to Swan and approval. Provide adequate explanations and back-up when approval is required.

Support Cash Management and Treasury in maintaining the accuracy and integrity of bank and accounting records. Resolve any queries against an SLA of 48 hours.

Working directly with internal and external auditors in the provision of records and samples, together with accurate responses to specific questions and queries as needed.

On own initiative, report process, people and systems issues that impact the smooth performance of the team to the line manager so that training and remediation can be implemented.

Work within project teams for the development of the business and/ or the function if required

Accurate reconciliation of customer balances, on a priority basis, providing a service to Credit Controllers and Sales Account Managers as needed and for the top debtors, as listed/ determined by the Credit Control Manager from time to time.

Ensure understanding of the various controls needed to ensure that all cash receipts from all sources are recorded accurately, are treated in accord with BG Policy, regulations relating to relevant jurisdictions, and with particular reference to those key regulations – PCI DSS, anti-money laundering, governmental and / or bank sanctions, licence related restrictions, and general handling of client monies. 

What you'll bring:

Educated to High School level. May be studying for or achieved an accounting qualification.

Two years’ experience in an Accounts Receivable or related function ideally within the insurance industry. Accounts Payable experience would be of benefit too.

A track record of achieving targets and KPIs, in a complex multi-currency high-volume transaction operation.

Numerate with ability to process financial data quickly, interpret the impacts and consequences, and with strong attention to detail.

Ability to interpret and analyse data to produce effective and succinct reporting, advanced analytical skills Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes.

Experience and ability to demonstrate capability of working to a self-managed agenda on a daily basis, including experience of decision making within high value parameters.

MS Office skills including Word, Excel and Powerpoint and Outlook email

Ability to manage a number of tasks and prioritise own work load

A genuine team worker who is prepared to work with others, sharing a set of tasks and being driven by targets

Ability to work with a diverse team and consistently demonstrate the Bupa values

The role holder must be able to work efficiently and effectively under pressure and display the ability to self-start and motivate

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Be at the heart of helping people live longer healthier, happier lives and making a better world . We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.

Please introduce yourself to our recruiters and we'll get in touch if there's a role that sounds like a good match.