Experienced Front of House Manager

2 weeks ago


London, United Kingdom AG HOTELS GROUP Full time

Are you a passionate and experienced hospitality professional seeking an exciting new challenge? Look no further AG Hotels Group is seeking a talented and customer-focused Front-of-House Manager to lead our exceptional guest services team at The Crown Hotel, London .
In this highly visible role, you will be the ambassador of our hotel's unparalleled service standards, ensuring every guest receives a truly memorable experience from the moment they step through our doors. With your strong leadership skills and keen eye for detail, you will motivate and develop a high-performing team of front-office staff, fostering a culture of excellence and continuous improvement.

Key Responsibilities:
Oversee all front-office operations, including check-in/check-out, concierge, guest relations, and housekeeping coordination
Maintain exceptional levels of guest satisfaction, resolving any issues or complaints promptly and professionally
Manage and train a dynamic team, ensuring adherence to brand standards and delivering consistent, personalized service
Drive revenue generation through effective upselling, cross-selling, and maximizing occupancy rates
Managing room reservations, cancellations, and modifications using the hotel's reservation system, and ensuring accurate and up-to-date guest information
Collaborate with marketing and revenue management teams to implement strategic initiatives and promotions
Generating reports on front office performance, including occupancy rates, revenue, guest feedback, and operational efficiency, and analyzing data to identify areas for improvement and strategic opportunities.
Implement strategies to enhance the hotel's online reputation, including responding to reviews on platforms like OTA websites and managing feedback on platforms like Medallia. Engage with guests to encourage positive reviews and address any negative feedback promptly and professionally, aiming to improve the hotel ratings and rankings amongst all the competing hotels.
Continuously seek opportunities for process optimization and operational efficiency
Monitoring front office expenses to ensure cost-effective operations while maintaining service quality and guest satisfaction.

Qualifications:
Proven front-office management experience in a 4* hotel
Exceptional interpersonal, communication, and problem-solving abilities
Strong leadership and team management skills, with a talent for developing and motivating staff
Proficiency in hotel property management systems and MS office
Ability to thrive in a fast-paced, customer-centric environment while maintaining composure under pressure
Commitment to delivering outstanding guest experiences and upholding the highest service standards
Fluency in English is essential, with additional language skills being a distinct advantage

AG Hotels Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.



  • London, United Kingdom The Other House Full time

    Are you ready to join one of London's most iconic Lifestyle Brands? Welcome to The Other House, a Residents Club, where we're not just redefining the hotel market, we're re-writing the rules. Imagine an extraordinary place where the comfort of home meets the service of a hotel and the facilities of a private club. Each of our Residents Clubs will blur...


  • London, United Kingdom Saki House Full time

    **Front Of House Receptionist/Administrator** Saki House is a collection of boutique suites in Marylebone. Saki House offers facilities management to all the Members who have a suite.. **Duties Include**: - Greeting members and their guests, accepting and organising deliveries - Taking bookings to rent out the meeting room - Maintains cleanliness of work...

  • Receptionist

    10 hours ago


    London, United Kingdom Front of House Full time

    **Join the UK’s most dynamic collection of hotels and restaurants** - At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our...

  • Receptionist

    6 days ago


    London, United Kingdom Front of House Recruitment Full time

    ** Receptionist **Receptionist needed for London Financial consultancy** within a very exclusive area needs customer service skillsof the highest calibre. Excellent benefits including a large bonus, this opportunity involves a mixture of reception, administrationas well as providing excellent customer services. Liaising with clients on a daily basis...

  • Receptionist

    2 weeks ago


    London, United Kingdom Front of House Recruitment Full time

    ** Receptionist Receptionist in Private Banking** - vacancy - within a high-end client suite reception needing super polish and customer service skills. This incredible opportunity has a mixture of duties from administration and some occasional switchboard, (althoughdirect dials keep these calls to a minimum) to some added PA duties. If you have worked as...


  • London, United Kingdom Royal Academy of Music Full time

    Responsible for ensuring the seamless operation of the front of house area, delivering exceptional service to customers, and achieving set objectives by both the Royal Academy of Music and Absolute Taste. **Key Responsibilities**: Food & Beverage Service: Maintain the highest standards of food and beverage service and presentation, aligning with client...


  • London, United Kingdom Office Angels Full time

    Are you passionate about providing top-notch customer service? Do you have a knack for managing teams and organising unforgettable events? Our client, a renowned educational institution in the heart of London, is seeking an experienced Front of House and Events Manager to join their diverse team. As the Front of House and Events Manager, you'll lead and...


  • London, United Kingdom Qube Leasehold Property Management Limited Full time

    Job Title: Front Of House ManagerLocation: Mayfair, LondonSalary: Depending on experience Job Type: Permanent, Full TimeJoin our Exclusive Team as a House Manager!Are you seeking a rewarding career opportunity in a high-end luxury environment? Look no further! We are currently hiring a House Manager to join our prestigious establishment click apply for full...


  • London, United Kingdom Ribbons & Reeves Full time

    **Front of House Administrator | **Kensington** Are you a Graduate looking for fun and purposeful work? If so, we’re looking for bright, capable individuals with **SIMs experience** to work in school office-based roles across Kensington. Work will be fast paced and enjoyable, there is good variety of work available from general admin to front of house...


  • London, United Kingdom Front of House Recruitment Full time

    Senior Facilities Managers vacancy - in London - Corporate - Hybrid - Strategic & Operational - £85k - £110k+competitve bonus. We are thrilled to announce Front FM has a new vacancy for an experienced Facilities Manager at one of our top clients. This is a global leadership role and a unique position which offers a blend of strategy and operations,...


  • London, United Kingdom The Awareness Centre Ltd Full time

    **JOB PURPOSE**: This is a client/customer facing position, requiring excellent customer service to be provided to all within the organisation. To work with the front of house team in our Clapham Centre. Answer all enquiries from clients and therapists. Making client bookings into the Low-Cost Counselling Service and the Private Therapy Service. Diary...


  • London, United Kingdom The Hospital of St John and St Elizabeth Full time

    We are looking for a passionate leader for our front of house team to join us. The successful candidate will be someone who is committed to delivering high standards of customer care and is dynamic and encourages a team to be their very best. Our front of house spans over several areas of the Hospital so the person would need to be flexible and enthusiastic....

  • Cafe Front of House

    10 hours ago


    London, United Kingdom The Market Club Full time

    Job description Cafe/Front of house - We are looking for a lively, proffessional, experienced front of house member of staff to join our team at The Market Club. Our kitchen team are phenomenal, we are looking to recruit specifically for a front of house staff member to join our team. We are a busy cafe based in New Covent Garden Market. **The role...

  • Front of House

    7 days ago


    London, United Kingdom Wilson James Full time

    We have an exciting opportunity for you to join us as a Front of House Officer at one of our sites based in London. You will work at a well-established estate service and investment firm who act with consideration for others' ideas and share information openly to inspire trust and encourage collaboration. The Front of House Officer is responsible for...

  • Front of House

    3 weeks ago


    London, United Kingdom Talent Catch UK Full time

    Front of House Host - Embrace Hospitality and Create Memorable Experiences! Are you a natural at providing outstanding customer care and love the buzz of welcoming guests with a smile? We are seeking a warm and welcoming Front of House Host to be the face of our establishment. As a crucial member of our team, you will be the first point of contact for...

  • Receptionist

    1 day ago


    London, United Kingdom Front of House Recruitment Full time

    ** Receptionist Receptionist needed for boutique management consultancy in Mayfair, London. Working with two other Receptionists providing front of house and customer services at the highest levels liaising with senior partners and UHNW clientele.5* experience workingin another corporate firm would be ideal, as you would be representing the law firm as their...

  • Team EA

    3 weeks ago


    Central London, United Kingdom Tiger Recruitment Full time

    Team EA & Front of House A fantastic opportunity has arisen for an experienced, intelligent Team Executive Assistant & Front of House to join a highly successful financial services firm in Victoria! This is a very exciting role that allows the successful candidate to work on a wide variety of duties with the opportunity to really make the role their own! ...


  • London, United Kingdom Oyster Full time

    Are you looking for your next front of house opportunity?? As a member of the College’s reception team you will help to provide reception and administrative services for the college and provide exceptional customer services to all that visit. You will be well organised, have good people skills and be a competent administrator with high personal and...


  • London, United Kingdom Oyster Full time

    Are you looking for your next front of house opportunity?? As a member of the College’s reception team you will help to provide reception and administrative services for the college and provide exceptional customer services to all that visit. You will be well organised, have good people skills and be a competent administrator with high personal and...


  • London, United Kingdom Los Molinos Full time

    Front of house role for a busy restaurant, training will be provided by the manager. Must speak Spanish, it is a key requirement. For more details message or call me. **Salary**: £10.00-£14.00 per hour **Benefits**: - Flexitime Day range: - Monday to Friday - Weekend availability Physical setting: - Restaurant Shift: - Day shift - Night...