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Assistant Store Manager
4 months ago
At Charles Tyrwhitt, our purpose is to Make it easy for men to dress well and we can't do that without our specialist teams.
This time, we're on the lookout for an Assistant Store Manager to work with Wayne and the Team at our store in Westfield Stratford City
The Assistant Manager role is a key function in the store's leadership structure, and the main objective is to influence and exceed sales targets, maximise KPI goals, ensure excellent customer service experience, and drive the operational metrics of the store. You'll lead and work alongside the sales team to identify and exceed sales opportunities and targets, whilst recognising and coaching great performance. You will also build lasting relationships and connections with customers, manage customer appointments (including corporate clients and wedding parties), and manage customer feedback with the Store Manager.
Strong selling skills and product knowledge is key in how we deliver a high level of customer service, so the Assistant Manager will train the team on CT's service and selling standards and will encourage the sales team to utilise all store and business training tools, which include commercial reports, VM directives and courses on the Tyrwhitt Academy, so that all colleagues can be the best that they can be. The Assistant Manager will influence a great culture within the store team, ensuring a professional and enjoyable store atmosphere for both the sales team and customers, with a solution-led approach.
Aside from these responsibilities, the Assistant Manager will support the Store Manager in reporting and analysing data, operational and stock responsibilities, managing and minimising controllable costs, staff recruitment and retention, colleague engagement and HR, Health and Safety, and compliance.
Previous retail management experience
Highly commercial with strong analytical skills
Stock management and loss prevention experience
Knowledge of understanding systems with a good understanding of Microsoft Office
Strong relationship building skills and stakeholder/customer management
As a creative and entrepreneurial business, we believe that being together helps create a collaborative environment and is key to our success. Competitive salary and an excellent quarterly bonus scheme
Uniform – retail colleagues are entitled to a uniform outfit allowance which is refreshed every 6 months.
You’ll have access to Staff Discount from your 1st day, not just at CT but also from The White Company
We will help you get to work too We have a great cycle to work scheme and relocation packages to support career development
Each store has a fun fund to ensure parties, treats, social activities and team building events happen regularly.
The Tyrwhitt Academy will take care of your professional development. Our training supports you with product knowledge, customer service and other training needs. We also have a number of apprenticeship level qualifications open to store colleagues that you can work through whilst still earning your full wage.
Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler (whilst studying Geography at Bristol University – we might add) had the notion that he could make a better shirt at better value than anyone else in the world He believed that all men; should be able to own a Jermyn Street quality shirt. Our purpose is to “make it easy for men to dress well”. We take care of a chap’s entire wardrobe, providing stylish solutions for every occasion. Our spiritual home and flagship store is located on London’s famous Jermyn Street. Our Global Head Office is in London Bridge, whilst we also have an office in Manhattan to support our retail and online presence across North America, Europe and Australia. Not forgetting our Distribution Centre and Contact Centre in Milton Keynes.
That means making ourproducts properly and sustainably, making our business work for our people, our customers, and our suppliers and giving back to charity to support those in need. We’re taking a good hard look at our social and environmental impact, and always looking for ways to be better.
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