Technical Support Engineer

2 weeks ago

Preston Lancashire, United Kingdom Principle Full time

The role: Technical Support (Linux / cPanel / Hosting)

Business: Web Hosting

Contract: Permanent, full-time, Mon to Fri 0900-1700 - fully onsite

Salary: £28k to £31k basic + benefits

Location: Near to Preston, Lancashire

Please note: Due to the location of the businesses data centre; candidates MUST already live within a sensible commutable distance of Preston, Lancashire AND Manchester.

** Candidates requiring relocation / visa sponsorship CANNOT be considered **

Snapshot of the role:

  • Assisting clients with level 1 & 2 support requests via email/help desk, telephone in relation to services provided.
  • Assessing and responding to alerts from our internal monitoring system.
  • Troubleshooting client or server issues, log file analysis, etc.
  • Guiding and advising clients on how to independently accomplish requested tasks.
  • Carry out job duties in line with company procedures relating to ISO 9001 and ISO 27001.

Required Skills:

  • Experience of working in a root Linux environment via command line.
  • Knowledge of the underlying principles of web hosting services in a Linux environment (web, email, SSL, DNS and IP addressing, firewalls/security).
  • Experience with software management in Linux (installing/upgrading RPM’s, software compiles).
  • Excellent communication skills (email, phone, face to face) when dealing with clients, colleagues and management

Desirable Skills:

  • Experience of cPanel software at a root/command line level.
  • Scripting knowledge (PHP, Perl, Bash/Shell, etc).
  • Knowledge of TCP/IP, networking, etc.
  • Virtualisation experience.

The next step:

Apply today with CV or LinkedIn profile for immediate review. All communications will be treated in the strictest of confidence by Dan at Principle.

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