Operations Analyst

4 days ago

West Drayton Nottinghamshire, United Kingdom myGwork Full time

This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.

Company Description

The British Airways (BA) IT Operations team is part of BA Digital within the International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky.

Our vision is to become the most trusted digital airline. We seek to delight our customers, enable our colleagues, accelerate business performance, increase shareholder value, and protect our business through the innovative and agile use of technology and data.

To harness our full potential across our customer, operational and colleague journeys, as well as our enabling domains, platforms and programmes, we are changing our ways of working and transitioning into a product-led organisation at scale.

Together, we are building a better BA.

Job Description

As an Operations Analyst, you will be responsible for optimising processes, analysing data, and implementing improvements to ensure the efficient and effective delivery of service.

Purpose of the role

  • Supporting delivery of the Global Operations Centre and key ITIL operational processes (Event, Incident, Problem, Change and Request), the IT Risk Framework and service continuity.
  • Providing service restoration for all incidents and degradations in service, focus on compliance with SLAs.
  • Carrying out the activities and operational procedures required to trap and resolve any event, ensuring timely and effective communications to all relevant stakeholders through established channels.
  • Executing operational command and control through compliance and focus on reduced incidents and fast recovery of services.

Accountabilities

Working in partnership with BA Digital and the business to:

  • Ensure the service delivery remains aligned to business needs as outlined in the business requirements for the short and long term.
  • Ensure that services and key processes meet SLA, and quality standards and conform to compliance requirements.
  • Execute strategy to ensure that the approach to delivering services takes the best advantage of market capability, driving efficiency and continual service improvement
  • Track and report on all services being delivered and align with the Service Management team to assess supplier performance.
  • Support in ensuring all services have the robust support model to be able to provide the business requirement.

This role may require some travel and working from multiple sites/locations within UK and internationally. You must be willing and able to travel to participate in meetings, workshops and other related activities.

Qualifications
  • Educated to degree level or equivalent experience
  • ITIL Qualification

Skills

  • Understanding of service value for customers and driving continuous service improvements.
  • Supports change management to help shape the future direction of BA Digital and the wider organisation.
  • Collaborative, open working, resulting in recognition as a valued partner by colleagues, customers and senior stakeholders across the organisation.
  • Demonstrates and applies a understanding of third-party supplier management principles.
  • Strong communication skills with a capacity to present, discuss and disseminate important messages to an executive audience
  • Facility to judge complex situations and assess when to escalate issues
  • Strong data analytical skills using tools such as Excel etc.
  • Fluent written and spoken English

Experience

  • Experience of supporting a global 24x7 service offering
  • Experience of executing critical IT services in an operational environment
  • Evidence of working comfortably across all business functions at every level from individual contributor to C-Level executives, deploying strong analytical and problem-solving skills.
  • Proven track record of being professionally persistent, patient, respectful, honest, and strong under pressure, especially during occasional adversarial conversations.
  • Proven experience of dealing with diverse supplier framework
  • Good application of supplier management skills, building effective relationships through a business partnering approach, ensuring service levels are maintained for business customers.
  • Experience of operating across multiple countries and cultures is desirable, but not essential.

  • IT Operations Analyst

    1 week ago

    Nottinghamshire, United Kingdom Espire Infolabs Limited Full time

    we are looking forIT Operations Analyst based inNottingham and Rugby location : Nottingham and Rugby ( Hybrid role) job Type : FTC ( 6 months fix term contract + possible extention ) job details we are looking for person who can manage day to day operational management. This is not a technical role but a coordinator Profile, experience in IT Infrastructure...

  • IT Operations Analyst

    1 week ago

    Nottinghamshire, United Kingdom Espire Infolabs Limited Full time

    we are looking forIT Operations Analyst based inNottingham and Rugbylocation : Nottingham and Rugby ( Hybrid role)job Type : FTC ( 6 months fix term contract + possible extention )job details we are looking for person who can manage day to day operational management. This is not a technical role but a coordinator Profile, experience in IT Infrastructure is...

  • IT Operations Analyst

    2 weeks ago

    Nottinghamshire, United Kingdom Espire Infolabs Limited Full time

    we are looking forIT Operations Analyst based inNottingham and Rugby location : Nottingham and Rugby ( Hybrid role) job Type : FTC ( 6 months fix term contract + possible extention ) job details we are looking for person who can manage day to day operational management. This is not a technical role but a coordinator Profile, experience in IT Infrastructure...

  • IT Security Analyst

    4 weeks ago

    West Drayton, United Kingdom Proactive Appointments Full time

    **IT Security Analyst** Our client, a leading organisation in the distribution industry has an exciting opportunity to join the team on a permanent basis and forge a role within the IT Security space within the business. The team will allow the succesful Security Analyst the chanceto make their mark within the business and learn their trade on the job. A...

  • Procurement Analyst

    4 days ago

    West Drayton, Nottinghamshire, United Kingdom myGwork Full time

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Company Description IAG GBS (Global Business Services) is part of International Airlines Group, one of the world’s leading airline groups, with 546 aircraft flying to over 270 destinations, carrying more than 100 million passengers each...

  • Procurement Analyst

    4 days ago

    West Drayton, Nottinghamshire, United Kingdom myGwork Full time

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Company Description IAG GBS (Global Business Services) is part of International Airlines Group, one of the world’s leading airline groups, with 546 aircraft flying to over 270 destinations, carrying more than 100 million passengers each...

  • MI Analyst

    2 weeks ago

    South West England, United Kingdom Motability Operations Full time

    Description Motability Operations are currently recruiting for an MI Analyst to join our team in Bristol on a full-time, permanent basis. Joining the Vehicle Remarketing Department (VRM) of the UK's largest vehicle leasing company, this role will provide insight and reporting to help identify opportunities to improve the resale values of the 225k ex-lease...

  • Digital Business Manager

    4 days ago

    West Drayton, Nottinghamshire, United Kingdom myGwork Full time

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. The British Airways (BA) Office of the CIDO (OCIDO) is part of BA Digital within the International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky. Our vision is to become...

  • Digital Business Manager

    4 days ago

    West Drayton, Nottinghamshire, United Kingdom myGwork Full time

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. The British Airways (BA) Office of the CIDO (OCIDO) is part of BA Digital within the International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky. Our vision is to become...

  • HR Reward Analyst

    5 days ago

    Coventry, West Midlands, United Kingdom MTC OPERATIONS LIMITED Full time

    We are looking for a Reward Analyst to join our HR People Experience Team based in Coventry.In order to make an application, simply read through the following job description and make sure to attach relevant documents.The main purpose of this role will be to research trends, analyse and present data to support the development and delivery of the Reward and...

  • Security Operations Analyst

    2 weeks ago

    West Midlands, United Kingdom Maclean Moore Ltd Full time

    Our client, a leading global consultancy, are looking for a SOC Analyst to join for an initial 6-month contract based in Coventry in a hybrid basis. The Analyst will be operating at L2 level, handling escalated security incidents / issues.ROLE: SOC ANALYST LOCATION: COVENTRY (ON-SITE) RATE: £400 A DAY INSIDE IR35 LENGTH: 6 MONTHS WITH SCOPE TO EXTEND Key...

  • Security Operations Analyst

    2 weeks ago

    West Midlands, United Kingdom Maclean Moore Ltd Full time

    Our client, a leading global consultancy, are looking for a SOC Analyst to join for an initial 6-month contract based in Coventry in a hybrid basis. The Analyst will be operating at L2 level, handling escalated security incidents / issues.ROLE: SOC ANALYSTLOCATION: COVENTRY (ON-SITE)RATE: £400 A DAY INSIDE IR35LENGTH: 6 MONTHS WITH SCOPE TO EXTENDKey...

  • Digital Business Manager

    4 days ago

    West Drayton, Nottinghamshire, United Kingdom myGwork Full time

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Company Description The British Airways (BA) Office of the CIDO (OCIDO) is part of BA Digital within the International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky. Our...

  • Digital Business Manager

    4 days ago

    West Drayton, Nottinghamshire, United Kingdom myGwork Full time

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Company Description The British Airways (BA) Office of the CIDO (OCIDO) is part of BA Digital within the International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky. Our...

  • Security Operation Analyst

    3 weeks ago

    Co. West Midlands, United Kingdom Pharaoh Capital Full time €500 - €800

    Security Operations Centre (SOC) Analyst / Engineer Contract Opportunity - Outside IR35 - 6 Months - West Midlands - Immediate Starts Contract Day Rate - Between £500 & £800 Security Clearance Required - Minimum SC, ideally DV Partnering with a globally established 'Fortune 500' Managed Service Provider - Here at Pharaoh-Capital we are delighted to...

  • Security Operation Analyst

    3 weeks ago

    Co. West Midlands, United Kingdom Pharaoh Capital Full time €500 - €800

    Security Operations Centre (SOC) Analyst / Engineer Contract Opportunity - Outside IR35 - 6 Months - West Midlands - Immediate Starts Contract Day Rate - Between £500 & £800 Security Clearance Required - Minimum SC, ideally DV Partnering with a globally established 'Fortune 500' Managed Service Provider - Here at Pharaoh-Capital we are delighted to...

  • Security Operations Analyst

    2 weeks ago

    Co. West Midlands, United Kingdom Maclean Moore Ltd Full time €400

    Our client, a leading global consultancy, are looking for a SOC Analyst to join for an initial 6-month contract based in Coventry in a hybrid basis. The Analyst will be operating at L2 level, handling escalated security incidents / issues. ROLE: SOC ANALYST LOCATION: COVENTRY (ON-SITE) RATE: £400 A DAY INSIDE IR35 LENGTH: 6 MONTHS WITH SCOPE TO EXTEND ...

  • Specjalista ds. Analiz Procesów Biznesowych

    4 days ago

    West Drayton, Nottinghamshire, United Kingdom myGwork Full time

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. The British Airways (BA) IT Operations team is part of BA Digital within the International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky. Our vision is to become the most...

  • Specjalista ds. Analiz Procesów Biznesowych

    4 days ago

    West Drayton, Nottinghamshire, United Kingdom myGwork Full time

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. The British Airways (BA) IT Operations team is part of BA Digital within the International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky. Our vision is to become the most...

  • Business Analyst Lead

    4 days ago

    West Drayton, Nottinghamshire, United Kingdom myGwork Full time

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Company Description IAG GBS (Global Business Services) is part of International Airlines Group, one of the world’s leading airline groups, with 546 aircraft flying to over 270 destinations, carrying more than 100 million passengers each...