Retail Floor Manager

Found in: Jooble UK C2 - 2 weeks ago

London, United Kingdom Consigned Sealed Delivered. Full time

Job Title: Luxury Retail Floor Manager
Consigned Sealed Delivered specialises in providing a premium platform for women to sell their high-end luxury clothes, bags, shoes, and accessories while offering discerning shoppers a curated selection of second hand luxury goods at attainable prices. CSD accepts consignments of brands from fashion houses ranging from super-brands like Hermes and Chanel, to up and coming designers like Jacquemus. We pride ourselves on offering exceptional customer service, a commitment to authenticity, and a seamless consignment experience. CSD has three retail stores strategically located in Marylebone, Notting Hill, and Battersea Power Station. Our business thrives on offering premium, curated selections of pre-loved luxury fashion items both in-store and online. We also offer a growing number of brand-new products. More information about the company can be found on our website:

CSD believes in empowering people by providing them the opportunity to grow within their roles. As a young company with around 30 employees, everyone knows each other on a first name basis, and it's easy to develop close working relationships with management and the CEO. As a Luxury Retail Floor Manager at CSD, you will play a pivotal role in leading one of our prestigious retail stores. This position calls for an individual with a passion for luxury fashion, exceptional sales skills, and a talent for leadership. Reporting directly to the Regional Manager, you will ensure the smooth operation of the store, maintain its impeccable presentation, and lead your team to exceed sales targets while providing top-notch customer service.

Sales Leadership:
● Drive sales through personal example and by coaching the sales team.
● Develop and implement strategies to enhance customer engagement and achieve sales targets.
● Act as a role model in sales excellence, leveraging your deep understanding of luxury fashion trends to guide the sales team toward outstanding results.
● Lead by example by delivery high sales yourself on the shop floor

Oversee daily store operations, including inventory management, item transfers between locations, and fulfilment of online orders. Ensure policies, standards and procedures are communicated and implemented.
● Contribute to Loss Prevention in all areas of the business, set expectations, own training for the store team and be accountable for inventory management
● Capitalise on all available support from other departments as needed to implement projects and solve problems

Team Management and Development:
● Lead, motivate, and develop the store's sales team. Aid the Regional Manager in the training of new staff, and facilitate training sessions to enhance product knowledge and sales techniques.
● Organise the team in an efficient manner according to store needs and delegate responsibility
● Translate strategic goals into concrete and individual actions and objectives to meet key KPI’s and store targets
● Set achievable yet challenging team and individual targets for the store; assess, monitor and manage performance to ensure these goals are achieved
● Grant the right level of coaching and development to all team members to develop their skills and qualities by managing their performance, providing feedback and fostering their motivation.
● Host team training to enhance luxury product knowledge, sales techniques and team engagement
● Role model on selling, lead by example on the floor, understand the customer needs, identify potential areas of improvement and cultivate a luxury service that aligns with the brand

Be the voice of the store by understanding business and local market trends to suggest actions and recommendations
● Build a loyal personal clientele and establish a client-centric mindset in store to ensure the highest level of customer experience
● Lead and develop the business of the store, by cultivating a comprehensive and strategic understanding of it
● Store Presentation:
● Lead visual merchandising presentation and standards utilising retail and product knowledge to regularly strategise for the customer experience and productivity of the store.
● Regularly assess the store’s presentation and organisation. Implement visual merchandising strategies to maximise sales and ensure the store environment reflects the luxury and exclusivity of the CSD brand.

Provide comprehensive reports on sales performance, customer feedback, and operational efficiency to the Regional Manager. Provide real-time and weekly feedback on product and sales performance to regional manager to influence inventory allocation and the success of the business

Proven experience in luxury retail sales and management, with a minimum of 3 years in a leadership role.
● Exceptional knowledge of luxury fashion brands and trends.
● Excellent communication and interpersonal skills, capable of building relationships with a diverse clientele.
● Demonstrated ability to meet and exceed sales targets.
● Proficiency in retail management systems and MS Office.
● Flexibility in schedule, including the ability to work weekends, holidays, and special sale
To apply, please submit your CV and a cover letter detailing your experience in luxury retail
management and why you would be a perfect fit for Consigned Sealed Delivered. shop

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