Floor Manager

3 weeks ago

London, United Kingdom Soutine Management Full time
Descripción

Taking inspiration from the great boulevard cafés of Paris and the artistic heritage of St John’s Wood, Soutine is an informal neighbourhood rendezvous.

Why work with us as a Floor Manager:

Access personalised training, mentorship programmes, clear career paths and genuine opportunities for personal development. Highly attractive bonuses in our Refer a Friend scheme, as well as other reward and incentive programmes. Discounts on gym memberships, retail and travel. Industry supplier trips as well as access to masterclasses and workshops. Enhanced Maternity and Paternity. Enjoy discounted rates at any of our restaurants as well as Minor Hotels globally. An additional day's holiday every year, for your first five years. Access to Mental Health counselling, plus legal and financial advice via our employee assistance programme. Access to English lessons.

The role of Floor Manager:

Helping the senior management to lead and inspire the front-of-house team to deliver impeccable service and exceed guest expectations during a busy service. Monitor and uphold the restaurant's high standards for food presentation, service, and overall guest experience. Train, develop and supervise team members to ensure a cohesive and efficient team. Build and maintain positive relationships with guests, addressing concerns, and ensuring a welcoming atmosphere. Manage guest complaints, queries and feedback to ensure a positive outcome. A key contributor to the management team, undertaking designated responsibilities with efficiency and dedication.

What we’re looking for in a Floor Manager:

Experience at a supervisory level within a similar hospitality setting. Communicates effectively with all departments in the spirit of the company values. Cultivates genuine connections with both our guests and team members. Can lead positively and promote a sense of collaboration and professionalism. Embodies the highest standards of hospitality and service delivery. Excellent product knowledge to enhance guest experiences.  A basic level of financial awareness, cost control and payroll management. Proficient and knowledgeable on Food Safety and Health & Safety legislation.

The Wolseley Hospitality Group portfolio of restaurants comprises of The Wolseley on Piccadilly, The Delaunay in Aldwych, Brasserie Zédel in Soho, Colbert in Chelsea, Fischer's in Marylebone, Soutine in St John's Wood, Bellanger in Islington, Manzi's in Soho and The Wolseley City in Monument.

We promote from within - investing in our people and developing them to become the leaders of tomorrow. The Wolseley Hospitality Group is based on a foundation of values which we are all proud to commit to.

We create Places where People feel they Belong.

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