People Administrator

Main Purpose of the Position Arriva is one of the largest transport services organisations in Europe, employing more than 35,000 people and delivering more than 1.5 billion passenger journeys across 11 European countries every year. We have strong roots dating back to 1938, an ambitious growth agenda, and a continuously developing relationship with our new shareholder I Squared Capital who acquired Arriva in May 2024. Following our recent restructuring, we are looking for someone to join our team and take an active role as we move towards increased automation. This is a hybrid role requiring attendance at the office for three days per week following the successful completion of the initial training period. The People Administrator is responsible for providing efficient and responsive HR administrative support, acting as the first point of contact for employee queries and ensuring the smooth execution of key HR processes in line with policies, procedures and our employee experience vision. Direct Responsibilities First Point of Contact: Serve as the initial contact for HR queries by phone or via HR Services Case Management System, ensuring timely resolution or escalation. High Volume Onboarding & Documentation: Prepare and issue offer letters and contracts for all new starters, ensuring all required paperwork is completed and returned promptly for a seamless onboarding process. Right to Work & Compliance: Ensure accurate recording and storage of Right to Work details and documentation, maintaining compliance with legal and company standards. HR Records Management: Maintain up-to-date and accurate HR records in line with GDPR and company policy. HR Systems: Process new starters, leavers, and employee changes on HR systems (Workday), including internal/external transfers and TUPE routes. Whilst ensuring data integrity and payroll deadlines are met. General HR Administration: Provide day-to-day HR admin support for all employees, including references, benefits, entitlements, travel passes, eye care vouchers, and bus passes. Subject Access Requests: Process all Subject Access Requests (SARs) in line with GDPR and company policies. Reporting and Audits: Produce HR management information and ad-hoc reports as required, as well as conducting periodic audits of employee files and HR data. Project Support: Support HR projects, employee engagement initiatives, and continuous improvement activities. Stakeholder Liaison: Liaise with managers, recruitment, payroll, finance, and external organisations as needed. People Administrator Hybrid (3 days in office, after training) Competitive salary + great benefits Location: Aintree Arriva UK Essential Experience Knowledge, Skills and Experience a strong team player, who is approachable and must have good interpersonal and communication skills. Experience using HR Information Systems Experience using Microsoft Office 365, including Teams, Outlook, Excel and Word. Des i rable Experience Previous experience in a HR administrative role. Previous experience using Workday Previous experience of undertaking a broad scope of tasks, including project involvement and oversight as well as administrative duties Other Skills & Behaviours Excellent organisational and time management skills Strong attention to detail and accuracy Effective communication and interpersonal abilities Discretion and the ability to handle sensitive information confidentially Collaborative Professional, approachable, and committed to delivering high standards of service Adaptable and resilient in a fast-paced environment Intermediate experience in Excel and word, including Formulas, Mail merge, Lookup’s, Pivot Tables Success Criteria and Indicators Responsiveness & Accuracy: Employee queries are resolved promptly and accurately, with clear documentation and appropriate escalation when needed. Compliance & Attention to Detail: All employment documentation, RTW checks, and Workday transactions are completed in full compliance with legal and company standards, with minimal errors. Confidentiality & Professionalism: Maintains discretion and professionalism when handling sensitive employee information and HR matters. Collaboration & Communication: Works effectively with HR colleagues, managers, and external providers, communicating clearly and respectfully. Continuous Improvement: Proactively identifies opportunities to improve HR administrative processes and contributes to team initiatives.