Current jobs related to Customer Service Team Manager - Co West Midlands - Hydrogen Group
-
Customer Service Team Lead
4 weeks ago
West Midlands, United Kingdom Hydrogen Group Full timeJob Title: Customer Service Team ManagerHydrogen Group is seeking a seasoned Customer Service Team Manager to lead a team of customer service professionals and drive exceptional customer experiences across multiple contact channels.Job Purpose:To manage a team of customer service agents, ensuring best-in-class service, timely resolution of customer queries,...
-
Customer Service Team Lead
4 weeks ago
West Midlands, United Kingdom Hydrogen Group Full timeJob Title: Customer Service Team ManagerHydrogen Group is seeking a seasoned Customer Service Team Manager to lead a team of customer service professionals and drive exceptional customer experiences across multiple contact channels.Job Purpose:To manage a team of customer service agents, ensuring best-in-class service, timely resolution of customer queries,...
-
Customer Service Team Lead
2 weeks ago
West Midlands, United Kingdom VIQU Limited Full timeCustomer Service Team LeadWe are seeking an experienced Customer Service Team Lead to join VIQU Limited, an expanding domestic energy company. You will lead a dedicated team, ensuring that they deliver exceptional customer service to over 300,000 customers across the UK. Key Responsibilities: Lead, coach, and develop your team to improve performance and...
-
Customer Service Team Lead
3 weeks ago
West Midlands, United Kingdom GET STAFFED ONLINE RECRUITMENT LIMITED Full timeAbout Our ClientOur client is a leading provider of end-to-end movement solutions in the UK, serving major players in the automotive industry. With a network of 600+ drivers and transport agents, they aim to make vehicle movement easy and sustainable.Job SummaryWe are seeking an experienced Team Leader to join our Service Delivery Team in Birmingham. As a...
-
Customer Service Team Lead
3 weeks ago
West Midlands, United Kingdom GET STAFFED ONLINE RECRUITMENT LIMITED Full timeAbout Our ClientOur client is a leading provider of end-to-end movement solutions in the UK, serving major players in the automotive industry. With a network of 600+ drivers and transport agents, they aim to make vehicle movement easy and sustainable.Job SummaryWe are seeking an experienced Team Leader to join our Service Delivery Team in Birmingham. As a...
-
Customer Service Team Leader
4 weeks ago
West Midlands, United Kingdom GET STAFFED ONLINE RECRUITMENT LIMITED Full timeAbout Our ClientOur client is a leading provider of end-to-end movement solutions in the UK, serving major players in the automotive industry. With a network of 600+ drivers and transport agents, they aim to make vehicle movement easy and sustainable.Since their launch in 2018, they have acquired over 80 clients and won seven awards, including Best Fleet...
-
Customer Service Team Leader
4 weeks ago
West Midlands, United Kingdom GET STAFFED ONLINE RECRUITMENT LIMITED Full timeAbout Our ClientOur client is a leading provider of end-to-end movement solutions in the UK, serving major players in the automotive industry. With a network of 600+ drivers and transport agents, they aim to make vehicle movement easy and sustainable.Since their launch in 2018, they have acquired over 80 clients and won seven awards, including Best Fleet...
-
Customer Service Team Leader
4 weeks ago
West Midlands, UK, United Kingdom GET STAFFED ONLINE RECRUITMENT LIMITED Full timeCustomer Service Team Leader About Our Client Our client’s goal is simple: to make vehicle movement easy. They are on their way to creating the leading end-to-end movement solution in the UK for their customers (such as Hertz and The AA), delivered by their network of 600+ drivers and transport agents across the UK. Since going live in April 2018, they...
-
Customer Service Team Leader
4 weeks ago
West Midlands, United Kingdom GET STAFFED ONLINE RECRUITMENT LIMITED Full timeCustomer Service Team Leader About Our Client Our client’s goal is simple: to make vehicle movement easy. They are on their way to creating the leading end-to-end movement solution in the UK for their customers (such as Hertz and The AA), delivered by their network of 600+ drivers and transport agents across the UK. Since going live in April 2018, they...
-
Customer Service Team Lead
4 weeks ago
West Midlands, United Kingdom GET STAFFED ONLINE RECRUITMENT LIMITED Full timeAbout Our ClientOur client is a leading provider of end-to-end movement solutions in the UK, serving clients such as Hertz and The AA. With a network of 600+ drivers and transport agents, they aim to make vehicle movement easy and sustainable.Since going live in 2018, they have acquired over 80 clients, many of whom are among the largest players in the UK...
-
Customer Service Team Lead
4 weeks ago
West Midlands, United Kingdom GET STAFFED ONLINE RECRUITMENT LIMITED Full timeAbout Our ClientOur client is a leading provider of end-to-end movement solutions in the UK, serving clients such as Hertz and The AA. With a network of 600+ drivers and transport agents, they aim to make vehicle movement easy and sustainable.Since going live in 2018, they have acquired over 80 clients, many of whom are among the largest players in the UK...
-
Marketing and Customer Engagement Specialist
6 days ago
West Midlands Combined Authority, United Kingdom TEAM Full timeWe are seeking a highly skilled Retention Marketing Manager to join our team at a large exhibition centre in Birmingham. As a key member of our marketing team, you will be responsible for delivering customer engagement campaigns that drive strong awareness and positioning as market leaders.This role offers a great pension, hybrid working, free parking, and...
-
Customer Service Technician
2 weeks ago
West Midlands, United Kingdom Miller Homes Full timeAbout the RoleAt Miller Homes, we're committed to building better places for people to belong, better homes for customers, and better places for communities to thrive and nature to prosper. We're also dedicated to creating a better working environment for our people.We're seeking a Customer Services Technician to join our Customer Services team in the West...
-
Customer Service Technician
2 weeks ago
West Midlands, United Kingdom Miller Homes Full timeAbout the RoleAt Miller Homes, we're committed to building better places for people to belong, better homes for customers, and better places for communities to thrive and nature to prosper. We're also dedicated to creating a better working environment for our people.We're seeking a Customer Services Technician to join our Customer Services team in the West...
-
Customer Service Technician
3 weeks ago
West Midlands, United Kingdom Miller Homes Full timeAbout the RoleAt Miller Homes, we're committed to building better places for people to belong, better homes for customers, and better places for communities to thrive and nature to prosper. We're creating a better working environment for our people, too.We're seeking a Customer Services Technician to join our Customer Services team in the West Midlands...
-
Customer Service Technician
3 weeks ago
West Midlands, United Kingdom Miller Homes Full timeAbout the RoleAt Miller Homes, we're committed to building better places for people to belong, better homes for customers, and better places for communities to thrive and nature to prosper. We're creating a better working environment for our people, too.We're seeking a Customer Services Technician to join our Customer Services team in the West Midlands...
-
Retention Marketing Manager
2 weeks ago
Bickenhill, West Midlands, United Kingdom TEAM Full timeWe’re looking for a Retention Marketing Manager who has a passion for live events whether they be music, sporting, or business and hobby focused. Alternatively, you may simply be wildly passionate about our City of Birmingham and proud that we have world class venues to showcase a wide range of interests. A large exhibition centre located in Birmingham is...
-
Customer Service Technician
2 months ago
West Midlands, United Kingdom Miller Homes Full time{"h1": "Customer Service Technician", "p": "At Miller Homes, we're committed to building better places for people to belong, better homes for customers, and better places for communities to thrive and nature to prosper. We're seeking a Customer Service Technician to join our team in the West Midlands region, located in the South Gloucestershire/Bristol...
-
Customer Service Representative
2 months ago
West Midlands, United Kingdom Miller Homes Full timeAbout the RoleAt Miller Homes, we're committed to building better places for people to belong, better homes for customers, and better communities to thrive. We're creating a better working environment for our people, too.Job SummaryWe're seeking a skilled Customer Services Technician to join our team in the West Midlands region. As a key member of our...
-
Customer Service Technician
1 month ago
West Midlands, United Kingdom Miller Homes Full timeAbout the RoleAt Miller Homes, we're committed to building better places for people to belong, better homes for customers, and better places for communities to thrive and nature to prosper. We're creating a better working environment for our people, too.We're seeking a Customer Services Technician to join our Customer Services team in the West Midlands...
Customer Service Team Manager
1 month ago
Our major financial services client is seeking a Customer Service Team Manager to lead a team of customer service officers and deliver an exceptional customer experience across multiple contact channels. The ideal candidate will be an experienced leader with a passion for driving customer service excellence, supporting team development, and ensuring operational efficiency.
To manage a team of customer service agents, ensuring best-in-class service, timely resolution of customer queries, and continuous process improvement, while meeting KPIs and maintaining compliance with regulatory standards.
Oversee the day-to-day performance of customer service agents, ensuring delivery of high-quality service.
Lead effective resource planning to ensure contact demands are met and team performance is optimised.
Monitor call centre, inboxes, and secure messaging performance, adapting as necessary to meet KPIs.
Ensure complaints are properly logged, escalated, and resolved in line with company procedures.
Support training and development for team members, providing mentorship and guidance.
Champion customer experience improvements and offer insights for process enhancements.
Ensure compliance with regulatory and legal obligations across all customer interactions.
Provide overflow support during busy periods or team absences to maintain service levels.
Maintain accurate data for reporting and future customer engagement.
Support the Head of Savings Operations in delivering positive outcomes for customers.
Minimum of 3 years' experience in a customer service environment.
Experience in training, leading, and mentoring teams.
Familiarity with complaint management is desirable.
Proficiency in Microsoft Word and Excel at an intermediate level.
Strong planning, organisational, and interpersonal skills.
A collaborative team player committed to delivering exceptional service.
